How Gong Uses Gong: Leveraging Scorecards to Ramp New Hires Faster

On today's episode of Gong on Gong, Director of Customer Education @Stephanie Pellegrino shares how she leverages scorecards to reduce trainer ramp time by 67%! 

In 2021, Stephanie grew her team by 900% and hit incredible milestones along the way including:

• Trained 23K users via live training

• Amassed 16.7K academy users

• Launched 360+ courses and content

• Receive an 96% CSAT for all types of live training

Are you using this superpower? How do you use in-line editing? Let us know in the comments below!

(And if you’re a Gong customer, you get special access to Stephanie’s video walkthrough of her process for using scorecards to standardize trainings! Watch it here.)

Stephanie’s challenge:

In the past, ramping new hires into their training roles took as long as 90 days.

Stephanie’s superpower:

Using Scorecards to train new hires and cut ramp time by 67%

Stephanie’s workflow: 

1. Create your scorecards

   1. “The scorecard helps ensure that every call has really solid logistics that encompass an effective and successful training"

2. Listen to your calls

3. Add comments as you go

   1. Help your reps take action on your feedback and share any additional context you may have.

4. Score your trainers

5. Ask your trainers to self-reflect

6. Match your scorecard to the self-reflective scorecard to ensure alignment and uncover gaps in skills that trainers may not be aware of.