On today’s episode of Gong on Gong, Customer Success Enablement Manager
Keep reading (or if you’re a Gong customer, watch the video walkthrough here) to learn how to use advanced call filters to scale your efforts around sharing best-in-class calls!
How are you leveraging advanced call filters in Gong? Let us know in the comments below!
Fun fact about Vanessa: she and her fiancee have been nomadic for the last year, living in different places for 2-3 months at a time!
Vanessa’s challenge:
Scaling efforts around sharing best-in-class calls
Vanessa’s superpower:
The ability to leverage manager coaching to surface specific calls
“I'll use this when I'm looking for A-plus calls to build up our library or trying to capture trends around the best ways to handle a renewal.”
Vanessa’s workflow:
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Toggle to the Calls page
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Use additional filters and scroll down to comments
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Filter by comments posted by a manager on your team
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Use one more filter — in this case, filter “Call Title” by something like “Success Planning”
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Read through the comments and pick out ones with complimentary feedback
“Instead of having to listen to the entire call, I can get taken to that specific moment in time where a manager gave great feedback to their CSM.” -
Review the call, add a note, and add it to your library
“I'd recommend using this workflow when you’re rolling out a new initiative to nail down the messaging or identify the best way to handle a renewal. This is also a really great workflow when you’re building out your library.”
