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Ability to run external 3rd party APIs from within Gong

  • December 22, 2025
  • 3 replies
  • 40 views
A
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Hi 

Does anybody know if there is a way to run APIs from within Gong itself. ideally what I am looking for is that after every recording, we link to a 3rd party system that we push the recording, transcript and metadata to. So rather than have the 3rd party pull data from Gong, Gong actively pushes data out after every call recording.

I hope that makes sense,

I can’t see an option to do that anywhere so was wondering if it was supported and where to configure it, etc.

Thanks

    3 replies

    Molly Kipnis
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    • Molly Kipnis
    • Community Manager
    • December 22, 2025

    Hi ​@Atiq Rehman!

    Yes, Gong can actively push data out to a third-party system after each recording using webhooks. Here is the article referenced: 

    https://help.gong.io/docs/create-a-webhook-rule?highlight=webhook

    How this works in Gong

    Gong supports this use case through Automation Rules with webhook actions. You can configure rules that trigger when a call recording is completed and then have Gong send a webhook payload to a destination URL that you control.

    How to set it up

    1. Go to Admin Center > Settings > Ecosystem > Automation rules.

    2. Click Add rule to create a new automation.

    3. Define the conditions for when the rule should fire. For example, after every recorded call or only calls that meet specific criteria.

    4. For the action, select Fire webhook.

    5. Enter the webhook URL for your third-party system.

    6. Configure authentication if needed. Gong supports including a token in the URL or using a signed JWT header.

    7. Name the rule, test it with a sample call, and enable it.

    Once enabled, Gong will automatically send a webhook event whenever a call matches the rule conditions.

    What data is sent

    When the webhook is triggered, Gong sends a JSON payload containing call metadata. This can include details such as call identifiers, timing, participants, and other relevant information. Your third-party system can then use this information to retrieve or process the recording and transcript as needed.

    I hope this helps! Tagging in ​@BridgetFinegan for additional thoughts here. 

    A
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    • Atiq Rehman
    • Author
    • Community Newbie
    • December 23, 2025

    Thanks ​@BridgetFinegan It looks like webhook won’t work for the system I need to send to. We would need to connect to it using APIs and either using a BASIC authentication where I can send a username and password, or generate a bearer token and use that. Is there any way to use external APIs to connect to a 3rd party system and then send to it?

    BridgetFinegan
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    • BridgetFinegan
    • Community Manager
    • December 24, 2025

    Gong supports using a token in the webhook URL.

     

    This is the only place we have webhook functionality. You are however, able to fetch calls via the public API.

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