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Question

Automating email to prospect based on a call in taking place in Gong


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We're wondering if it's possible to set up an automated email to go out through Gong's email editor to a prospect once a demo call has been completed by a specific user. We'd like to know if this is possible through the Gong software directly or if that isn't possible, through the Salesloft integration and/or the SFDC integration

Comments from our CSM were: At this time Gong does not send out auto-emails. I'm not aware of any other software that does this and is triggered immediately after a call in a certain stage. Here at Gong if we are ever sending out auto emails I believe we typically send through Gainsight however the trigger isn't based on a stage of an opportunity but just a customer list. 

If this isnโ€™t possible through Gong, what strategies have you used to automate emails to prospects?

3 replies

Molly Kipnis
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  • Community Manager
  • 597 replies
  • August 18, 2023

Hi @Eku Malcom! Iโ€™m working on putting together some recommendations for you. Stay tuned, and thanks for your patience! 


Molly Kipnis
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  • Community Manager
  • 597 replies
  • August 21, 2023

Hi again @Eku Malcom!

I chatted with a few folks internally โ€” Iโ€™d recommend continuing the conversation with your CSM about this. Iโ€™ve let her know that this is something youโ€™re still interested in exploring. 

Iโ€™d also invite other Visioneer Community members to share their strategies or best practices if they have any! 


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  • Author
  • Community Newbie
  • 1 reply
  • August 21, 2023

@Molly Kipnis My CSM did not have any further suggestions based on what I included initially. 

Looking forward to hearing what the rest of the community has to say!


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