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We have created a new object in Salesforce called ‘Claims Management’ where we want to record the calls associated with that record. We already use and pay for Gong so thought we could use this.

We have Salesforce Gong objects with links to the following objects - Account / Opp / Contacts / Lead - but none of these can be used for a ‘lookup field’ on the ‘Claims Management’ object because they are unrelated in the data model.

Can Gong integrate with a separate custom object in Salesforce so we can link Gong calls to this new ‘Claims Management’ object?

Thanks in advance. 

Hi there ​@Jodie Smith! 

We might need a little more information from you to answer your question, but here are some tidbits that may be helpful: 

  1. Gong only relates activities to the 4 core objects you mentioned (account, opp, contacts, leads)
  2. If there is no relationship between the core objects and the Claims Management object in your data model, then it likely won't be possible to create a mapping to the activities that we do create.

It would be helpful to know a little bit more about the relationship between these objects so we can potentially come up with a strategy. 

Adding in ​@Brandon James for some clarity/context! 

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