Similar to how the Data Cloud integrations provide ETL_MODIFIED_DATETIME (a timestamp of the date and time the data was modified), it would be really helpful for each call record to also include a similar field in API responses.
This would be useful for seeing which historical records are due for a resync after something has been updated (eg transcript updated based on custom dictionary words, speakers identified via the UI, the call was associated to an account in the UI, etc).
+2Hi
Based on this resource, Gong does already track when call and conversation-related records were last updated using the ETL_MODIFIED_DATETIME field (similar to what you see in Data Cloud integrations).
This timestamp can be used to understand when records were most recently modified and identify historical data that may need to be re-synced after updates.
You’ll find ETL_MODIFIED_DATETIME available across several relevant tables, including:
CONVERSATIONS – reflects the most recent update to a conversation (for example, changes to associated calls, emails, or meetings)
CALLS – indicates the latest modification to a call record
CALL_TRANSCRIPTS – shows when a transcript was last updated, including changes related to speaker identification or transcript edits
These fields can be especially helpful for tracking downstream updates such as transcript changes from custom dictionary words, speaker updates made in the UI, or account associations added after the initial sync.
I hope this helps! Let me know if you have any other questions.
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