Hi there - I have 2 accounts (and each with their own opportunity), and am seeing an email communication with a contact at one account is showing up on the activity timeline for both accounts. I’ve checked salesforce to confirm that the contact is only related to a single account. Is there a way to manually unassociate this contact and activity from the incorrect account in Gong?
thanks!
Best answer by Molly Kipnis
Hi again
Please submit a ticket at https://help.gong.io/hc/en-us/requests/new so that Support can help you troubleshoot! Thank you, and let me know if there’s anything else we can do for you 🙂
+2Hi
I’m going to share this with our internal team for some guidance and will get back to you ASAP.
Thanks for your patience!
+2Hi again
Please submit a ticket at https://help.gong.io/hc/en-us/requests/new so that Support can help you troubleshoot! Thank you, and let me know if there’s anything else we can do for you 🙂
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