Skip to main content
Question

Gong activity incorrectly assigned to an account


Forum|alt.badge.img

While customers and prospects are associated in SFDC under one account, partners are working on various opps in other accounts.

When capturing calls with partners, It’s more important that the calls would be associated to the relevant account and opp discussed in the call.

Manually associating the calls is what we’re doing now, but is there a better way?

2 replies

Molly Kipnis
Forum|alt.badge.img+2
  • Community Manager
  • 597 replies
  • February 6, 2025

Hi ​@Guy Vago! Working on getting you an answer to this. Thank you for your patience! 


Molly Kipnis
Forum|alt.badge.img+2
  • Community Manager
  • 597 replies
  • February 6, 2025

Hi again ​@Guy Vago!

You can customize the association logic to a pretty granular level — here’s a help article that walks you through how to do it: https://help.gong.io/docs/configure-crm-entity-association

I hope this helps! 


Cookie policy

We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

 
Cookie settings
×