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Question

Gong activity incorrectly assigned to an account

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A contact was incorrectly assigned to an account in salesforce, so all gong activity is shown under the wrong account name.  I have fixed this in salesforce so now the contact is attributed to the correct account, however gong still shows the activity for this contact under the incorrect account.  Will this automatically fix in gong (say, by way of a daily sync), or is there a manual way to fix?  Thanks.

    Molly Kipnis
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    Hi @Chris Smith,

    I’ve pinged our teams internally for some guidance and will get back to you soon. 

    We appreciate your patience! 🙂

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      Chris Smith
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    Hi @Chris Smith ,

    I have created a ticket for you. A Technical Support Engineer will contact you shortly to discuss the issue. Ticket ID 61284
    FYI,
    ​​​​@Molly Kipnis 

    Molly Kipnis
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      Molly Kipnis
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      Chris Smith
    Molly Kipnis
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    Thank you @Shaun Struckmann! 

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      Chris Smith

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