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Gong and Microsoft Teams

John Shelburne
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Hi -
I was wondering if anyone could help me with the following questions about Microsoft 365 Bookings, Teams and Gong.
I tried my first Gong call today and I ran into some confusion about how to join the call. Should I be clicking on the Teams Join button or the gong personal consent url?
 

Teams Invite

Also - I was wondering if anyone is using Microsoft Bookings with Gong.
I discovered Bookings about a month ago and LOVE it as an alternative to Calendly.
I have a Bookings page but do not know how to integrate the page with Gong. Should I be adding assitant@gong.io to all of the meetings?

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Best answer by Adi Goldman Nachmani 25 May 2022, 07:53

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Andrew O'Driscoll
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Full disclosure I am not a Teams user, but the Join button should go to the same URL that is in your screenshot, (i.e. the join.gong.io URL) so the button and the Link are equivalent. Please report back if that is the case.

I asked around about Bookings and found out that its problematic since due to the way Bookings stores/ Gong retrieves external participants in the Booking. Gong does not see that there are external participants and since most companies mostly only record external calls Gong will not record the call.

I like your idea of adding assistant@gong.io to all Bookings, which should solve this.  Alternatively, but probably not realistically, you could configure Gong to record all internal meetings also, and use exclusion rules to limit what calls get recorded. I like the assistant approach better. 

 

Founder, Growment.
Andrew O'Driscoll
Userlevel 5
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 @John Shelburne  I had a follow up thought on my suggestion above. Yes, adding assistant@gong.io to the Booking will record the call, but since Gong does not see the external participants you will not have any automatic account/ opportunity association in Gong. 

Would love to see you update the thread with what you end up doing so the community can learn.  Thanks.

Founder, Growment.
John Shelburne
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@Andrew O'Driscoll - thanks for the reply…. this is actually a community of users and not a black hole (alot of services say they a community but no one replies).


“but the Join button should go to the same URL that is in your screenshot, (i.e. the join.gong.io URL) so the button and the Link are equivalent. Please report back if that is the case.”
Not the case…..the Join Button does not work on Teams.
You have to use the dynamic URL and remove Teams Language from the invite.


I am going to have to bail on the idea of using Gong with Bookings. It is too confusing for a mass rollout.

We have Outreach.io. Do you know if I can have the Gong link associated with booking pages in Outreach.io.
 

 

Andrew O'Driscoll
Userlevel 5
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I’m not an Outreach user or expert, but I don’t think you need to worry about having “..the Gong link associated with booking pages in Outreach.io.”. Once the Outreach booking process is complete, I assume a calendar invite will be on a Gong recorded users calendar and therefore picked up by Gong to record. (assuming you have configured Gong for that web conference type). 

 

I encourage you to log a support ticket if you need help.

Founder, Growment.
A
Userlevel 1

@Andrew O'Driscoll @John Shelburne 

Hi 👋
Adding my 2 cents here: 
1. indeed, the only link on the invite should be the Gong JOIN link - that is because when the 2 links co-exist the invitees can end up in 2 different rooms, one of which will be recorded and the other wouldn’t. 
2. Using Booking with Gong has been a hurdle indeed, I encourage you to submit a feature request so the product team will prioritize a way to work with Bookings (everything Andrew said is accurate about the fact the invites look as if they are “internal”)
3. Using Outreach with the gong link is currently only possible when using a static personal link (not the unique dynamic links that are only generated by the Calendar add-in at the moment). Gong is looking into scheduling tools integrations and a few are in development as we speak (check out Chili Piper) 

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