Skip to main content

The file referenced in the downloadMediaUrl in the /v2/calls endpoint has an upload limit of 1.5GB. 

It works fine for telephony calls, but practically speaking this is pretty small for high res long conference calls. We help a lot of Gong customers migrate calls from other products, and spend a lot of time compressing media files to fit within the 1.5GB limit. 

Is there a way to increase the limit, if not for all calls could we log a ticket to have it increased for a specific customer for a limited period of time to help migrations? 

 

 

Hi @Andrew O'Driscoll! Checking with the team on this for you. Stay tuned, thanks for your patience! 

Hi again @Andrew O'Driscoll! Please follow up with this question with our Support team. I’ve let them know you’d be reaching out! https://contact.gong.io/hc/en-us/requests/new

Reply


Terms & ConditionsCookie settings