Question

Microsoft Teams Chat History Problem

  • 5 August 2022
  • 2 replies
  • 40 views
M
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Hi all, 

we are having an issue with our MS Teams integration with GONG. 

As MS Teams does not provide a personalized link for users and creates a new meeting link every meeting we needed to use a workaround. 

 

The Setup:

We created a meeting in Outlook and copied this meeting link into the personalized GONG link section (that was the suggestion in our onboarding)

 

The Problem: 

The participants of the meeting “stay” connected to the meeting and receive all the future chat messages FROM OTHER CUSTOMER MEETINGS, if we don't manually throw them out of the meeting. → HUGE security/compliance issue.

 

 

Do you guys also experience this issue with the MS Teams integration?
How do you use GONG in combination with MS Teams so this doesn’t occur?

Looking forward to your feedback. 

Best
Michael 

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2 replies

Molly Kipnis
Userlevel 6
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Hi @Michael Larche 

Thank you for your question (and welcome to the Gong Community)!

I’m sorry to hear about the issue you’re experiencing with MS + Gong. Security and compliance are as important to us as they are to you. I’ve pinged our team internally for some help. In the meantime, I highly recommend that you please reach out to our Support team if you haven’t already so that they can take a look at your instance. 

Help is on the way! 🙂

Brandon James
Userlevel 4
Badge +3

Hi @Michael Larche ,

 

Thanks again for your patience as we looked into this! I believe I have good news for you.

 

What it sounds like you all have done is had each user create a long lasting meeting for the purposes of using Gong’s Consent Page option.

 

Fairly recently, we’ve introduced the ability to use Gong’s Consent page in connection with MS Teams using dynamic meeting links. I believe this will address your consent needs while also avoiding the issue you’ve experienced. Here is some information on dynamic links from our help center. 

 

In order to make this change, you’ll need a technical admin to go into your instance’s Recording Consent Settings, edit the Consent Profile and under Link Settings switch from Personal to Dynamic. I will ping your Gong CSM and ask them to follow up with you to provide any support you need in making this change. 

 

Obviously I only have as much context as this post provides so there may be a missing detail that makes this not a viable solution but I’m hopeful that this is indeed the solution you’re looking for. Also, I don’t have the technical understanding to comment on the issue that you did experience so if you’d like to better understand why this happened, reaching out to Support as Molly mentioned is likely the best route to seek that understanding. 

 

All the best,

 

Brandon

Brandon James

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