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Productboard & Gong integration

  • 14 October 2021
  • 6 replies
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Scott Baldwin
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Can the Productboard integration with Gong be used to push insights to multiple Productboard instances or only one?

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Best answer by Rohan Vaidya 18 October 2021, 06:54

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Nisha Baxi

Hi @Scott Baldwin! Long time no chat! We need to connect again soon. Have you seen our documentation on the integration in the Help Center? 

@Rohan Vaidya do you know if our integration can push to more than one instance?

Head of Community, Gong
Rohan Vaidya
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Unfortunately it’s just one instance, but @Scott Baldwin would love to understand the use case to see if there are some other solutions we can come up with. 

Nisha Baxi

Unfortunately it’s just one instance, but @Scott Baldwin would love to understand the use case to see if there are some other solutions we can come up with. 

Thanks @Rohan Vaidya for being so fast to respond!!

Head of Community, Gong
Scott Baldwin
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Thanks @Nisha Baxi -- yes, looked at all that and couldn’t find an answer. @Rohan Vaidya for context, all of our calls are recorded in Gong. In my case, I have my own Productboard workspace for community that is different than the one our PMs use for the product. Currently we can only push insights from calls using the Gong integration to one Productboard instance (as you confirmed). Instead, I’d like to have the flexibility to push to any I can add and to have a way to select. We’d likely also have customers with similar needs as some larger customers may have teams in multiple workspaces.

Rohan Vaidya
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@Scott Baldwin that’s a valid use case. I would have our development teams get together to take a look at the integration created to prioritize the enhancement.

Scott Baldwin
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@Rohan Vaidya I’ll leave that in your court to coordinate. As I understand Gong built the integration, but I’m sure Billy (on our partnerships team) and our product team would be happy to connect.

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