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Question

salesforce integration - custom fields

  • June 2, 2024
  • 3 replies
  • 261 views

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In gong you can ask anything relating to a call. And it seems to work pretty well. 
 

In salesforce we have a number of fields in our opportunity relating to customer goals, pains, risks etc. 

 

it would be good if we could map a field from salesforce, phrase it as a question for gong ai and then automatically populate the field in salesforce. 

3 replies

Molly Kipnis
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  • Community Manager
  • June 3, 2024

Hi @Craig Hall! Thanks of sharing your Ask Anything feedback and this Salesforce integration idea.

I highly recommend submitting this as a feature request (you can do that on the righthand side of this page) so that our Product team can prioritize it!  


gregbowers
  • Community Newbie
  • August 21, 2024

Great idea! Mapping Salesforce fields to Gong AI questions and automating the population of Salesforce fields is indeed a powerful way to streamline data entry and enhance the accuracy of insights.


Noga Aloni
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  • Gongster
  • August 21, 2024

@gregbowers Thank you for this valuable feedback!