Support Tip of the Week: Setting up Gong for Salesforce

While setting up Gong for Salesforce, you might be unable to view conversation highlights or transcripts.

If this happens, it’s usually because a permissions setting in Salesforce needs to be changed: The Canvas Pages in the Conversation Object needs to be enabled.

Instructions on how to fix this are here (You must be a Salesforce Admin to enable this function.):

https://help.gong.io/hc/en-us/articles/360028623691-Troubleshooting-Can-t-view-the-conversation-highlight-or-transcript

Still have questions? Reach out to our Support team!