Sync Custom AI Brief into salesforce

Question

Currently I created a new AI Brief (for calls) with an specific format, that worked pretty well, the next step I would like to achieve is every time a call is done I would like to run that custom AI Brief and save that output in salesforce, currently the default Notes overview is saved in salesforce in the field Gong_Call_Brief__c but I would like to have also the one generated by the Custom AI Brief I created. How can that be achieved? do I need to contact support to enable the sync for that custom AI Brief? I already have created a new field in salesforce for the Custom_Gong_Call_Brief__c

Molly Kipnis · Accepted Answer

Hi ​@Danny Castillo!At this time, theSalesforce integrationwith Gong does not support syncing custom AI Account briefs natively. However, that feature is on the roadmap and the API endpoints needed are currently inalpha.If you’re looking to explore call-level data extraction now, this endpoint might be helpful:Extensive Call MetadataGong API v2Please let me know if you have any other questions!

Danny Castillo · Answer

Hi ​@Molly Kipnisthanks for the confirmation, for the momentI would need to get the custom AI brief output synced into salesforce; also I wastaking a look to the endpoint,it seems it returns the default call's brief. Thanks again for all the support, appreciate the help🙂

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