Currently I created a new AI Brief (for calls) with an specific format, that worked pretty well, the next step I would like to achieve is every time a call is done I would like to run that custom AI Brief and save that output in salesforce, currently the default Notes overview is saved in salesforce in the field Gong_Call_Brief__c but I would like to have also the one generated by the Custom AI Brief I created. How can that be achieved? do I need to contact support to enable the sync for that custom AI Brief? I already have created a new field in salesforce for the Custom_Gong_Call_Brief__c
Answer
Sync Custom AI Brief into salesforce
+1Best answer by Molly Kipnis
Hi
At this time, the Salesforce integration with Gong does not support syncing custom AI Account briefs natively. However, that feature is on the roadmap and the API endpoints needed are currently in alpha.
If you’re looking to explore call-level data extraction now, this endpoint might be helpful:
Extensive Call Metadata
Gong API v2
Please let me know if you have any other questions!
+2Hi
At this time, the Salesforce integration with Gong does not support syncing custom AI Account briefs natively. However, that feature is on the roadmap and the API endpoints needed are currently in alpha.
If you’re looking to explore call-level data extraction now, this endpoint might be helpful:
Extensive Call Metadata
Gong API v2
Please let me know if you have any other questions!
+1Hi
To just confirm, the custom AI Briefs are neither available through the native integration nor through the /v2/calls/extensive endpoint and only the default brief is supported?
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