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Question

Teams Phone Recording

  • May 27, 2025
  • 5 replies
  • 40 views

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Has anyone been able to get Teams Phone integrated with Gong?  I’m not talking about Teams meetings, but just regular calls inbound/outbound using Microsoft Teams.  I’ve had a ticket open with Gong for 2 months.  Hoping someone from the community can at least validate that it works.

Microsoft Teams Phone

We get an error when running the Sync-CsOnlineApplicationInstance powershell command.  Status: NoContent

5 replies

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I have the same problem!


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  • Author
  • Community Newbie
  • May 29, 2025

Did you get anywhere with support?


Molly Kipnis
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  • Community Manager
  • May 30, 2025

Hi ​@Sebastián Honigsberg ​@dbetlow I’m looking into this for you — thank you so much for your patience and stay tuned! 


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  • Author
  • Community Newbie
  • May 30, 2025

Thank you!  


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  • Author
  • Community Newbie
  • June 7, 2025

Support got back to me and said to just skip step 4 (Sync-CsOnlineApplicationInstance powershell command). 

"If an application ID was provided at the creation of the application instance, you need not run this cmdlet."
 
This guidance is based on the MS documentation referenced from the Sync-CsOnlineApplicationInstance (MicrosoftTeamsPowerShell)

This works, but question for others.  

There is no announcement that the call is being recorded.  How do we account for states/countries that have a 2-party consent law to phone recording?   If the recipient doesn't wish to be recorded, what do we do?  There doesn’t seem to be a way to stop the recording.