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Question

CSM Rollout KPIs

R
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hello! 

my CSM enablement manager is looking to offer 2 KPIs for her pilot group of customer success managers. anyone have ones that they thought were super effective?! 

S
1 person likes this
  • S
    Shoshana Feld

2 replies

Molly Kipnis
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  • Molly Kipnis
  • Community Manager
  • 597 replies
  • November 10, 2022

Hi @Ryan Elizabeth Portner! Great question. Tagging in some fellow Enablement folks below in case they have any tips to share: 

@Viktorija @Ian Gwynne @Anastasia Geisler @Jeremy Park @Jeremiah McNichols @Alli Bloj @rqureshi @Sofia Pardo @Zee Solmaz @Serra @David Parsons @Krystal Petrovskis — Anyone have any good examples of KPIs for pilot Gong CSMs? 

Molly Kipnis
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  • Molly Kipnis
  • Community Manager
  • 597 replies
  • November 10, 2022

Adding in @Isabella Grandchamp @John Machak and @Delila House 😊

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