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Question

Is there a way to capture how long someone spoke about a tracker

N
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I have created a tracker and now want to know how much of the total conversation or the total amount of time each CS rep spent discussion this complicated topic. How would you go about setting up that measurement.

2 replies

Molly Kipnis
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  • Molly Kipnis
  • Community Manager
  • 597 replies
  • July 14, 2023

Hey @Neal Oddes, great question! I’m consulting with a couple of folks internally on this - hoping to get back to you with some guidance very shortly! Appreciate your patience 😊 

Sunny Huang
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Hello @Neal Oddes ! 

 

What you should use instead in this instance are Topics. Topics are measured in time units (seconds and minutes). Trackers are constructed to track frequency & density of occurrences.

Molly Kipnis
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  • Molly Kipnis
    Molly Kipnis

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