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Question

Increase the downloadMediaUrl /v2/calls 1.5GB file size limit.

  • October 31, 2024
  • 2 replies
  • 22 views

Andrew O'Driscoll
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The file referenced in the downloadMediaUrl in the /v2/calls endpoint has an upload limit of 1.5GB. 

It works fine for telephony calls, but practically speaking this is pretty small for high res long conference calls. We help a lot of Gong customers migrate calls from other products, and spend a lot of time compressing media files to fit within the 1.5GB limit. 

Is there a way to increase the limit, if not for all calls could we log a ticket to have it increased for a specific customer for a limited period of time to help migrations? 

 

 

2 replies

Molly Kipnis
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  • Community Manager
  • 597 replies
  • November 5, 2024

Hi @Andrew O'Driscoll! Checking with the team on this for you. Stay tuned, thanks for your patience! 


Molly Kipnis
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  • Community Manager
  • 597 replies
  • November 11, 2024

Hi again @Andrew O'Driscoll! Please follow up with this question with our Support team. I’ve let them know you’d be reaching out! https://contact.gong.io/hc/en-us/requests/new


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