Hey everyone,
Question to the teams that use the Gong Engage for the Customer Success, specifically - Digital Customer Success - do you mind meeting or sharing your setup of the Flows and Analytics of the data of digital communication with the customers?
Would be happy to exchange opinion/experience regarding the topic. Thanks!
What I am curious about:
- How to build an adaptive flow for a 3-6mos ahead for the customer group with Gong Engage?
- How to extract the digital points data from Gong to analyze/work with it outside of Gong?
- How to test newly created Flows?
- Where to see the customer digital journey with Gong Engage?