Hi All,
Long time user of Gong. Hoping that there is another who has found a workaround to a problem we’re having.
We have a robust partner channel. Many of our partners are associated with a great number of open opportunities. With calls, it is easy to manually associate the call with the correct opportunity right in Gong.
Our problem is with email. The emails all end up in the partner account, and with our instance of SFDC set up as it is, Gong cannot “understand” that the email is related to one of many opportunities, and it lands in the partner activity record.
Anyone have a workaround on this?
Thanks in advance,
Andrea