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Innovation at Gong Summer Release Webinar Recap

Maitri ShethCommunity Manager

posted in SUPPORT TIP OF THE WEEK

How Visioneers Use Gong - February Meetup Recap

Courtney_MiraklHigh roller

posted in Monthly Visioneer Community Meetup: How Visioneers Use Gong

How Visioneers Use Gong - January Meetup Recap

Courtney_MiraklHigh roller

published in Monthly Visioneer Community Meetup: How Visioneers Use Gong

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Only visible to selected team account(s), reader(s), and/or security group(s)Formatting notesMonth name - H2 Gong purple (#8039DF), 30 pxSolid line under month nameProduct area - H3 Gong purple (#8039DF)Feature name - H4Dotted line between product areasMarch releaseEngageImproved handling of flow start automationsFlow start automations will be retried twice to ensure triggers aren’t missed due to delayed CRM updates. Learn moreImproved email signatureYour email signature in Gong now looks the same as it does in your email client. Learn moreImproved email formattingThe email composer now supports new font types, sizes, and colors. Bullets and indentation work better for clearer list formatting. Learn moreSelf-serve international number provisioning for the Gong dialerYou can submit regulatory compliance documents directly through Gong, for countries that require it. Learn moreFilter your to-dos by CRM contact fieldsIn addition to CRM opportunity, account, and lead fields, you can filter your to-do list using CRM contact fields. Learn moreCustomize access to Engage analyticsAdmins can define who can view Engage analytics. Learn moreResume snoozed to-dos right awayEasily resume your to-dos if you return to work before the snooze time ends. Learn moreLonger time before incomplete flow steps expireContacts now stay in flows for 120 days instead of 30 if a step isn’t completed. Learn moreFind the flows you need fasterWhen adding people to flows, search results appear instantly as you type. Learn moreRevenue analyticsAccount-based analysisBuild dashboard widgets that aggregate account data, in addition to deal data. Learn moreCustomize data display names in widgetsChange metrics display names in custom charts, KPI, and performance widgets. Learn morePlatformFaster HubSpot data importSee HubSpot data more quickly in Gong.Microsoft Dynamics improvementsIn Dynamics 365, get deal updates that are edited in Gong.Faster Gong dialer call exportSee calls in your CRM within minutes of the call ending. Learn moreGeneric Gong assistant: sunsettingFor new calls you’ll need to use your dedicated, company-specific assistant instead of the generic assistant to record calls. Learn moreSimplified data capture settingsNew experience for setting data capture settings for individuals and teams. Learn moreQuick access menuAccess useful features from any page with the new quick access menu. Learn moreNew layout in Team members pageWe're gradually rolling out an improved team members page so that the summary of your company’s seats is displayed in a side panel and not in the header, for a more clear view of your seat usage.ForecastDeal likelihood score exported to Gong Data CloudDeal likelihood scores are now exported to Gong Data Cloud so you can get daily deal likelihood scores in Gong Data Cloud and run analysis in your preferred BI tools. Learn moreConversation intelligenceMore smart tracker filter flexibilityChoose from more filters when you set up smart trackers, and edit filters after the tracker is live. Learn moreAI scorecard answersHave Gong AI suggest answers to scorecard questions so managers spend less time scoring calls, and sellers ramp up more quickly. Learn moreImproved transcription qualityImproved transcription quality for names, company names, and business terminology in English, Spanish, German, Portuguese, and Dutch. Learn moreMore flexibility when searching by trackersSearch for conversations using the OR condition for trackers. For example: Pricing or Competitors. Learn moreSet rule for enabling private callsAdmins can set rules for making calls private automatically. Learn moreMobileDial from your mobile app using business numbersEngage users can make calls from the Gong mobile app using their assigned or company number. Learn moreSelect call outcomes on mobile callsEngage users can select call outcomes for outbound calls made from the Gong mobile app. Learn morePrivate notesFor moving content to the “history” sectionNeed to change headings to paras with font size/bold so they don’t appear in the mini TOCMonth - 22 bold, black. Solid line aboveProduct area - 20 bold Gong purple (#8039DF). Dotted line aboveFeature name - 16 boldPrevious releases2025FebruaryEngageTake notes on dialer callsSave time and stay organized by logging call notes in Gong during dialer calls. Learn moreFree dial from GongCall numbers directly, even if they’re not recorded in your CRM. Learn moreMore flow capabilitiesBulk pause and resume flows, and link flows with deals. Learn moreManage your automations in one placeA centralized view shows you which automations are active, their configurations, and their impact. Learn moreImproved CRM inline editingEngage now records CRM updates under the active user instead of the integration user. Learn moreEmail composer improvementsBullets and indentation now work better for easier list formatting.Revenue analyticsPerformance widget: Multiple metric filtersIndividually filter each metric in the widget so it displays only the data that matters. Learn moreFunnel widget expanded viewAccess additional data via the funnel expanded view. Learn morePlatformCapture all call types from RingCentralThis includes call attempts, short calls, and more. Learn moreAPI keys expiry notificationAdmins will be alerted when API keys are about to expire. Learn moreCustomize digest email delivery time and dayChoose when email digests are delivered. Learn moreIntegrationsTech admins can set up these integrations:SyftAdd contacts from Syft data to Engage flows. Learn moreRetellioGet your Gong calls in Retellio to create podcasts of the important highlights of your calls. Learn moreTribbleExport call transcripts and metadata to get answers to questions and complete questionnaires. Learn moreMobileDial from your mobile app using business numbersEngage users can make calls from the Gong mobile app using their assigned or company number. Learn moreSelect call outcomes on mobile callsEngage users can select call outcomes for outbound calls made with Gong mobile app. Learn moreJanuaryEngageComplete all tasks and to-dos from the Gong Anywhere Chrome extensionSend emails, complete LinkedIn to-dos, and more, directly from Gmail or Salesforce. Learn moreZoom Phone integrationUse Zoom Phone to make calls from Gong Engage. Learn moreCustomized activity feedEngage users can now choose which updates to see in their feed. Learn moreCustomize your People pageAdd, remove, and reorganize columns to get the view you want. Learn moreImproved email write permission flowNotify Engage users who want to use flows if they need to give Gong email writing permission.Fix for Engage flow status fieldsWe've fixed data issues and enhanced status fields to show more detailed states, such as “reply received”, “meeting booked”, and “to-do expired”. Learn moreImproved flow management and searchFind flows more quickly with a faster, more responsive search. Learn moreImproved flow trigger builderFilters on the flow rule creation page have a new look and feel. Learn moreUse user lookup fields for flow triggerUse lookup fields to define triggers and conditions when setting up flow automations. Learn moreRevenue analyticsForecast submission data in metrics and KPI widgetsPull forecast submission numbers into formula metrics and display them against their targets in KPI widgets. Learn moreDisplay data in pie chartsCreate custom pie charts to answer questions like, “How much of my pipeline is of type new business?”. Learn moreDashboard support for fiscal yearsSelect fiscal years in dashboards. Learn moreSave time creating pipeline generation dashboardsUse a ready-made template to track and monitor it. Learn morePlatformImproved account updates emailEmail now includes additional key accounts, based on deal size and recent meetings, so you get a better understanding of what’s happening in your pipeline. Updated information now includes recent CRM changes. Learn moreImport text messages from DialpadNew Dialpad integration for importing text messages. Learn moreConversation IntelligenceExpanded calculation for coaching received statFeedback received by any call participant, not just the call host, is now calculated as part of the coaching received metric. Learn more2024December releaseEngageReach out to contacts and leads via the Gong Anywhere Chrome extensionCall or email contacts and leads from Salesforce, or make calls directly from Gmail, without disrupting your workflow. Learn moreSnooze flow to-dosSet scheduled snoozes for your flow to-dos so tasks don't pile up when you’re out of the office. Learn moreOpportunity-based flowsUse the opportunity object to trigger rules. Learn moreGet full contact context at a glanceSee a contact’s full history and context from anywhere in Engage while completing a to-do or viewing the contact. Learn moreRevenue analyticsOptimize sales processes with funnel widgetSee how deals are moving through your sales process, get insights into stage conversion and win rates, and identify conversion bottlenecks. Learn moreShare dashboards and manage accessShare dashboards with specific people, teams, or the entire company. Learn moreMore options in trends analysisSwitch between forecast categories and stages to monitor your pipeline progression. Learn moreMore time periods in dashboardsSelect the current period, in addition to the next/last periods, in your dashboards.PlatformAudio prompt support in more languagesSet audio prompts in Danish, French-Canadian, and Hebrew. Learn moreConversation IntelligenceReview calls in any languageTranslate call transcripts and summaries from any supported language into any supported language. Learn moreMobileEasy access to recently played callsUse the Recently played tab to continue listening to calls you just listened to. Learn moreNovember releaseRevenue AnalyticsTarget enhancementsEdit targets directly in the platform, delete them, and see where they’re used across the platform (admins). Learn moreEasier widget managementSave time by duplicating and renaming widgets. Learn moreEngageMore ways to trigger flow automationsUse the account object to trigger flow rules that automatically add contacts. Learn moreMore drill-downs in Engage analyticsGet deeper insights by drilling down into emails sent, people emailed, and people replied. Learn moreImproved flow builder experienceEnjoy smoother flow building with clear due dates and more space for drafting emails. Learn moreFind contacts and leadsSearch for contacts or leads from Gong’s main search bar. Learn moreDealsForecast on the go: Now for managersReview your team's forecast numbers, target attainment and coverage, track updates, and more, all from the mobile app. Learn morePlatformControl email digest deliveryChoose when you get your weekly email digests. Learn moreAdditional call types imported from RingCentralCall attempts, short calls, and metadata on calls not recorded are now imported to Gong. Learn moreConversation IntelligenceEnglish follow-up emails for non-English callsSend English follow-up emails for non-English calls for easier communications across multilingual teams. Learn moreMobileWeighted overall scores on mobileView and fill scorecards with automatically calculated overall scores on mobile. Learn moreForecast on the go: Now for sales managersGet notifications about team submissions, review their numbers, and submit your own forecast with the Gong app. Learn moreOctober releaseRevenue AnalyticsAnalyze and monitor pipeline performance based on custom metrics, track performance against predefined targets, and make data-driven decisions that optimize your sales cycle utilizing our robust, configurable, and dynamic dashboards. Learn moreEngageMultiple flows per contact or leadContacts and leads can be active in multiple flows at the same time. Learn moreUnified to-do list with new filtersManage account and deal to-dos in one list, track flow errors and outcomes, and apply new filters for due date, to-do type, and more. Learn moreSync do not contact status with a custom CRM fieldSync Gong's do not contact status with custom CRM fields for contacts and leads. Learn moreMore performance and flow analyticsSee who created personal flows and whether they were shared, and see totals for key performance metrics. Learn moreMore flow rule flexibilityAdd multiple values for free text fields when setting up flow rules. Learn moreFlow rule condition improvementsSelect objects and fields separately when creating flow rule conditions. Learn moreSpeed up flow onboarding and creation with starter flowsUse pre-built flows so team members can reach out to prospects faster. Learn moreAutomatically pause flows for all types of email bounceWhen an email bounces for any reason, including soft bounces, the flow is automatically paused. Learn moreMore info in the flow builderSee who created and modified flows in the flow builder. Learn moreWeekly flow email limit for each rep resets on the weekendWeekly flow email limits reset at midnight on Saturday, so reps start the week fresh. Learn moreBulk actions for people who were previously in a flowAdd them to a new flow or remove them from their current flow. Learn moreExport all flows to your CRM that a prospect has been added toWhen contacts and prospects are added to multiple flows at the same time, see data for all flows in your CRM. Learn moreDealsCustom opportunity teams and splits (Salesforce)Set up opportunity teams and splits in deal and forecast boards using custom objects rather than standard Salesforce ones. Learn more here and hereFind out why deals are missing from your deal boardGive us a deal CRM ID and we’ll tell you why it’s not showing. Learn moreEnhanced notification settingsYou’ve got more control over how and when you get notified about new calls, weekly calls, and more. Learn moreContinue listening from your homepageSee calls you started listening to, and resume from where you left off, right from your homepage. Learn moreCoachingScorecard enhancement: Weighted overall scoreAdd an automatically calculated overall score question that’s based on answers to other scorecard questions. Learn morePlatformDialer call export improvements: Hubspot and SalesforceAll Gong dialer calls, including call attempts, non-recorded calls, and short calls, are exported. Learn moreImproved activity to account association:Automatically associate parent accounts: Associate activities to parent accounts automatically. Manually associate calls with child accounts: Increase call association accuracy by manually associating calls with child accounts.Have calls set as private by defaultEnsure privacy for specific team members by having all of the calls they host set as private in advance.Conversation IntelligenceStreams: Improved and more accessibleSet up streams right from the search page and add Slack notifications to all types of streams. Learn all about the changes here. To read all about streams, see Create and manage streams.Download call snippetsSave time and improve collaboration by downloading snippets right from the call page. Learn moreUser JourneyEnhanced notification settingsYou’ve got more control over how and when you get notified about new calls, weekly calls, and more.Continue listening from your homepageSee calls you started listening to and resume from where you left off, right from your homepage.September releasePlatformSee all Gong dialer calls in GongSee all calls made with the Gong dialer, including call attempts, non-recorded calls, and short calls, in Gong.More control over which emails you importSet which emails aren’t imported into Gong according to their email prefixes. Learn moreApply association settings retroactivelyWhen association settings are updated, new settings can be applied to existing activities from the last 30 days. Learn moreWeekly account update for managersGet an AI-generated weekly email with updates on selected accounts, including latest activity and next steps. Sales leaders are subscribed automatically. Learn moreImproved dialer documentationIt's now easier to see which dialer features are supported in Gong so you can choose which dialers to integrate with. Learn moreEngageShare templates and flowsShare personal templates and flows with your team.Create custom call outcomesCreate your own call outcomes for your team to use when making calls from the Gong dialer. Learn moreSync Do not contact status with a custom CRM fieldSync Gong's Do not contact status with custom CRM fields for contacts and leads. Learn moreUse content blocks in GmailWith the Gong Extension for Chrome, use Engage’s content blocks directly from Gmail. Learn moreImproved Engage Activity feedGet more out of your Activity feed with a new look and feel, more details on email events including device type and link clicks, and view related emails directly in the feed. Learn moreImproved prospect flow status in your CRMWith more granular values in your CRM, get full visibility into prospects’ status. For example, see if they opted out, an email bounced, or a flow was paused. Learn moreZoomInfo Chrome Extension IntegrationUse ZoomInfo on websites like LinkedIn to add contacts directly into Gong flows. Learn moreConversation IntelligenceCustomize Slack notifications for streamsChoose which AI summaries you want displayed in Slack notifications for your streams. Learn moreMobile appMobile recordings upload and management improvementsShow the upload status of face-to-face meetings recordings, and enable users to re-upload and export. Learn moreAugust releaseEngageCompose emails faster with BlocksSave blocks of content and reuse them in emails, templates, and flow steps. Learn moreMore Gong Extension features in Gmail and SalesforceCompose faster in Gmail with the AI rephraser and bulk add people to flows straight from Salesforce reports. Learn moreAdd Highspot content to Engage emailsAdd Highspot content to Engage emails, without switching between Gong and Highspot.Sales Navigator in EngageAccess Sales Navigator data and features in Engage.Follow-up emails in more languagesFollow-up emails now generated in the same language as the call for every language we support. Learn moreSee each contact’s detailed flow historySee a comprehensive, chronological view of each contact’s flow history. Learn moreDive deeper into flow analyticsDrill down on the flow level to see the list of people behind each metric. Learn moreBulk add, remove, and move people from one flow to anotherEasily bulk add and remove people from flows across Engage. Select multiple people in a flow and move them to another one. Learn moreTrack opens and clicks from Gong Chrome Extension in analyticsOpen and click metrics now include emails sent via the Gong Chrome Extension. Learn moreDealsImproved analytics flowDive into deals directly from your analytics report to perform a deeper analysis of your Forecast widgets’ data. Learn moreFocus on deals according to trackers and peopleFilter deals in your deal board by trackers to focus on deals that matter. Group deals by people to drive collaboration. Learn moreConversation IntelligenceImproved shared call experienceCalls shared with customers now include transcripts, slides, zoom chat, and more. Learn moreCoachingImproved scorecard management experienceWe've updated how scorecards are built and managed, so you have a smoother, easier experience. Learn morePlatformFaster Gong composer email import and displaySee Gong composer emails more quickly in Gong, and in your CRMMobile appGong Connect on AndroidMake outbound calls from the Gong app on Android, so you capture important interactions on the go, too. Learn moreIntegrationsImproved Genesys integrationSee all call participants when calls are transferred from one rep to another.SalesforceExport Gong activities as events to SalesforceExport meeting invites and conference calls to Salesforce as events so you can track meetings and see when they happen.Gong for Salesforce version 2.32 releasedFor more details, see What's new in Gong for SalesforceJuly releaseDealsAI-powered playbooksIntegrate your playbook into Gong and power it with Gong AI to make it easier for reps to follow your company playbook, and get better results. Learn moreAI suggested updates for your dealsWith AI-suggested deal updates, sellers save time with data entry and managers can quickly see what’s new. Learn moreImproved account and deal activity displayThe activity timeline now has a consistent display of your entire event history, throughout Gong. Learn moreShare deal boardsTeam members will get notified and have easy access to the board. Learn moreGong data cloudGong data in BigQuery and DatabricksMake your Gong data available in BigQuery and Databricks where you can then connect to your preferred BI tool. Learn moreGong usage data in Gong data cloudGong data cloud now includes Gong usage data. See What's new in Gong Data CloudConversation IntelligenceCall spotlight updates and improvementsSpotlight in every languageGet call spotlight, including highlights and outline, for all types of calls and in all languages. Learn moreMore AI insights for outbound callsGet key call spotlight features for outbound telephony calls, too, including highlights, outline, and ask anything. Learn moreImproved AI summariesWe’ve improved call spotlight summaries, including call brief and key points, by an average ELo score of 192. Learn how we measure AI performance improvementsEnglish transcript and spotlight translations for every languageGet English translations of transcripts and AI summaries, including call spotlight, highlights, and outline, for calls in any language. Learn moreMore from Conversation intelligenceSmart trackers for emailIn addition to calls, Gong now detects concepts across emails, showing them in Deal boards. Learn moreChange call speaker nameEasily rename speakers, right from the call page, for more accurate insights and stats. Learn moreEngageInbound call handlingAnswer inbound calls on your desktop and see inbound calls and outcomes in analytics. Learn moreEnable local dialing for US and CanadaAutomatically get local numbers with the same area code as the number you’re dialing. Learn moreImproved analyticsView analytics for preset periods and drill into more metrics to see the activity behind the numbers. Learn moreSchedule emails across time zonesWhen scheduling an email to a recipient in a different time zone, see the delivery time in both your time zone and the recipient's. Learn moreEasier access to the right flowsView recently used flows and browse flows by folder. Learn moreGong Extension improvementsBulk add people to Engage flows directly from Salesforce campaigns and use the extension with multiple domains. Learn morePlatformKey discussion points exported to CRMGet spotlight’s concise 10-point key summaries automatically in your CRM.Improved CRM records updatingExisting records are now updated rather than deleted and recreated, to keep automations running as expected.Improved utilization reportBetter metrics show more accurate and more comprehensive data about how your team is using Gong. Learn moreIntegrationsGong bot complies with new Zoom recording rulesGong now complies with Zoom’s bot requirements, notifying participants of the call recording. This involves reinstalling the Zoom meetings - Recording bot app. Learn moreMicrosoft Teams Phone improvementCancel the call recording via the Gong homepage if customers don’t consent to being recorded.Klue integrationSee your Klue battlecards in the Engage Accounts tab. Learn moreHippo Video integrationAccess your Hippo library and record videos directly in the Gong email composer. Learn moreJune releaseEngageFaster to-do handlingPerform bulk actions on to-dos, including date changes and dismissing. Move from one to-do to the next more easily. Learn moreGet 6Sense account information directly in EngagePrioritize accounts in Engage and run signal-based prospecting playbooks using 6Sense account information. Ask your Gong admin to install the 6Sense integration. Learn moreFind the right contacts fasterSearch and filter in the Contacts tab of the Account page. Learn moreBetter understand reps’ prospecting activitiesFor managers of reps who generate and manage pipeline, use the account type filter in Engage Analytics to hone in on their activities. Learn morePrecise email schedulingChoose the exact time you want emails to be set. Previously, scheduling was possible at 30-minute intervals. Learn moreFlow email limits reset at midnightReps who reach their daily flow email limit can start sending emails first thing in the morning. Learn moreDealsBetter deals / forecast flowAccess deal info and submit your numbers directly from your forecast board, eliminating the need to switch between forecast and deal boards. Learn morePlatformImproved activity updating in Salesforce and HubSpotTo avoid a throttling issue in your CRM, activities are now set to update for a 3-month period. The period can be customized. Learn moreMore accurate activity associationCustomize how Gong associates activities to your CRM entities for more accurate activity association. Understand the association logic and test its accuracy. Learn moreNatterbox integrationCall, record and get Gong analytics on your Natterbox calls. Learn moreSet your own schedule for daily digest emailsSet the time of day you want to get daily activity digest emails from Gong. Learn moreConversation IntelligenceQuick previews in the timelineFind the moments you’re looking for by hovering over the timeline to see what was discussed. Learn moreMore call information in the call pageSee information for all call invitees, even if they don't actively participate. Learn moreShare calls right awaySave time by taking action on calls before they’re finished processing. Share, add to the library, and add to listen later. Learn moreIntegrationsDemandbase integrationImport contacts from Demandbase directly into your Gong Engage flows. Learn moreHelp centerRedesigned help centerOur help center has been completely redesigned with a new landing page, easier navigation, enhanced search, and natural language search results and article summaries.May 2024Maximize your productivity with new features from Gong EngageGong ExtensionThe Gong extension integrates Gong Engage into reps’ Gmail inboxes and Salesforce, eliminating the need to switch between multiple tabs to complete critical tasks across Gmail, Salesforce, and other tools. Use Gong’s AI to ask open-ended questions, receive insights about contacts, update CRM information, add to-dos, and add people to Gong Engage flows. Learn moreAdvanced filtering in Accounts and PeopleWith advanced filtering for all CRM field types, you can easily find the list of accounts or people you need, including filtering by CRM campaign object. Jump between saved filters to find the accounts or people you need faster. Learn more in Accounts, learn more in PeopleMore from EngageExport Engage notes to your CRMNotes that you write for accounts, contacts and leads in Engage are now exported to Salesforce or HubSpot and are added to the relevant entity. You can set if and how notes should be exported in the Engage CRM setup page. Learn moreSubmit regulatory documentation for UK numbersAs of July 29, 2024, regulatory documentation is required to get new UK business phone numbers. To keep existing UK numbers active, submit documentation by September 30, 2024. You can submit your documentation directly through Gong. Learn moreSimplified process of phone number provisioningImprovements to Gong Connect settings make it easier for admins to view, search for, and assign phone numbers to team members. Learn moreImprovements in Engage AnalyticsUse the new flow activity filter in the Activity and Performance tabs to see metrics for only flow-related activities. In Performance, click on the bounced deliveries metric to view the bounce reasons per rep and the bounced emails. Learn moreSee the list of contacts and leads previously in a flowWhile working on a flow, go to the People tab to see the list of people currently or previously in the flow. Learn moreDealsFind your deals easily with new groups and filtersGroup deals by Opportunity Record Type and filter them by any text included in your CRM text field (ex: Renewal deals in which "Account Notes" field contains the word "churn"). Learn moreAutomatic deal updatesSee what’s new in a deal at a glance with AI-powered deal updates based on recent conversations. Learn moreHomepageAsk anything about any account or dealAsk anything and get AI-generated answers based on recent calls and emails with the selected account. Learn moreMobileSubmit your forecast numbersYou can now submit your forecast on the go through the Gong mobile app and get an in-app reminder when it’s time to submit your forecast. Learn moreConversationsCall spotlight, now for internal callsReview internal calls like training sessions and strategy discussions more quickly and effectively. Learn moreSmart trackers assigned to scorecardsScorecard authors can now assign smart trackers to scorecard questions, which provide a suggested answer to the question using a snippet summary of the smart tracker. Create and manage scorecardsSummarized smart tracker resultsSmart tracker results are now summarized and rephrased so you can more easily understand how the concept was referenced. Smart tracker summaries are available in the search page, Call page, Library, and Slack and email notifications. Learn moreCall spotlight, now for Japanese callsGain insights and save time when reviewing calls in Japanese. Learn moreCall page redesignEnjoy a better read-first experience, highlighting GenAI summaries, so you see what matters most at a glance. Learn moreDownload call transcriptsReview transcripts offline, or share them with customers or your manager. Learn moreAccount details, right from the call pageGet a fuller understanding of a call’s business context by viewing account details right from the call page. Learn moreEstimate tracker performanceUnderstand how to best utilize your smart trackers by viewing their performance metrics - hit rate and accuracy - while building the smart tracker. Learn moreImproved smart tracker hit rateThe new smart tracker model detects about 10% more snippets than before. To get improved results for existing smart trackers, perform another round of training and apply the new updated model. New trackers automatically get the new model. Learn moreInsightsInitiative board enhancementWith the new call category filter, it’s easier to hone in on the initiatives you want to track by filtering the board for a specific type of call. Learn moreIntegrationsAdd partner content to Gong emailsSeamlessly integrate content into Gong emails sent via Engage by creating an integration using the new Gong JavaScript frontend SDK. Learn moreAdd account information to EngageDisplay your customer's account information directly in the Engage Account or Pipeline tab by setting up and iFrame integration. Learn moreApril 2024Ask anythingAsk anything - now for deals and accountsAsk anything about a deal or account and get AI based answers based on recent conversations, without needing to manually sift through them. Now in Engage also. Learn moreAsk anything about any deal or account in mobileAsk questions about a specific deal or account, and get AI-generated answers based on up to 80 emails and 10 calls. Now from the mobile app. Learn moreAsk anything about contactsFind Ask anything about contacts wherever you view contacts. Learn moreEngageChoose which team members can create personal flows and templatesThrough permission profiles, admins can define which team members can create and use personal flows and templates in Engage. Team members without these permissions can only use company flows, company templates, and influencer templates. Learn moreGet in touch with prospects fasterFor an automatic email that's the first step in a flow, you can set the email to go out as soon as possible. Choose whether you want it to be sent on business days only, or any day including weekends. Learn moreSee your team members' to-dosManagers now have better visibility into what their reps are working on. To see what a team member has on their plate, select their name under the To-do assignee filter and get a view-only version of their to-do list. Learn moreSee how your reps' personal flows are performingTo see performance metrics for flows created by your reps, go to the Flows section of Engage Analytics and look for the Personal label. Hover over the label to see who created the flow. You can also use the Created by filter to see the flows that were created by a particular rep. Learn moreConversations Call spotlight in more languagesConversations in French-Canadian, Swedish and Danish now have Call spotlight too, saving more times for more teams.For more about spotlight, see thisDeals and Forecast use your preferred currencyView and submit deals and forecast numbers using your preferred currency. All amounts are converted and displayed in your selected currency - from a single deal to all rollup amounts. Learn moreWebex integrationSupport for setting dynamic links for Webex calls: You can now use Gong’s consent page with Webex calls set up using dynamic links. Learn moreMarch 2024NavigationWe are excited to introduce you to Gong’s new and improved navigation experience. We designed it to save you time browsing for elements, to maximize your screen space, and to give Gong a more intuitive layout. Learn moreEngageGet reps to the right LinkedIn profile fasterAdmins can set which field you use in your CRM for LinkedIn profiles of contacts and leads. Engage can use this field to provide reps with the correct profile right away when hovering over someone's name and clicking View LinkedIn profile. Learn moreFilter and sort your to-dos by prospect local timeMaximize response rates by reaching out to prospects when they're most likely to answer. Choose between morning hours, business hours, or set a specific time range. Learn moreGet next steps directly from follow-up to-dosExpand a meeting follow-up to-do to see what the next steps are for you and your prospect or customer. Click on a timestamp to go straight to the part of the call where each next step was discussed. Learn moreOverdue steps and account metrics drill-downs in Engage AnalyticsDrill down into account metrics in the Activity tab (Accounts added, Accounts in flow) to see which accounts each rep is working on through flows. Also in the Activity tab, use the Overdue steps drill-down for step details. Learn moreDeals and ForecastReview business line forecasts in a centralized dashboardAccess strategic insights and key reports in our new analytics dashboards. Get all our key forecast reports in one place for a high-level view of each business line. This is a great place to start your sales leadership meetings. Learn moreCRMImproved performance when exporting data to the CRMWe’ve revamped the process for exporting new sales engagement activities, such as emails and calls, to your CRM so that they appear in the CRM much faster than in the past.AdminBulk update user settingsSave time by updating user settings for several team members at once by uploading a CSV file. Learn moreGong data cloudNew in SnowflakeWe've added the ability to export data from all telephony calls and the row_id to each table to enable future support of other data warehouses. For more details, see What's new in Gong Data Cloud.ConversationsCall spotlight now in email notificationsUnderstand what was covered in important calls at a glance, right from your inbox, with call spotlight in email notifications about:New calls in streamsNew calls that match saved filtersCalls shared with customersCalls shared internallyFor more about call spotlight, see this.February 2024EngageChanges to Gong dialer recording optionsRecording rep side of conversation onlyWe’ve added a new recording method so that you can record the rep side of the call only.Learn moreDefault recording methods per regionTo enable you to easily comply with regulations in different countries and states, you can now set dialer recording methods per region. This includes setting different recording methods for different area codes in the USA. If you have already configured recording calls in specific area codes, those settings will be migrated and do not have to be set up again.EngageManage your email from EngageThe new Email page in Engage gives you a complete view of any emails and drafts you create and send through the Gong email composer. Edit, schedule, and send emails, find out why an email failed, and see what was successfully delivered. Learn moreGet more flexibility with Engage flowsNow you can fine-tune your flows, even while they're active. Re-order, add, and delete steps while there are people in a flow and the changes will apply to future contacts and leads added to the flow. You can also send automatic emails according to a recipient’s local time, set automatic emails to send immediately, organize flow steps by days, and predefine email recipients. Learn moreSee all to-dos related to a specific contact or leadGet a quick overview of any to-dos related to a contact or lead, including to-dos owned by other reps. Hover over the person's name from anywhere in Engage, click View contact or View lead, and go to the To-dos tab to see what's open. You can also mark to-dos as complete from here. Learn moreNew email metrics and people drill-downs in Engage AnalyticsDrill down into people metrics in the Activity tab (People added, People in flow, and People activated) to get a full picture of the people reps are reaching out to. You can also explore new metrics in the Performance tab (People emailed, People replied, and Bounced) to understand how many people reps are interacting with and why any bounced emails were not delivered successfully. Learn moreDeals and ForecastRoll up deals based on opportunity splitsWe now support opportunity splits, meaning you can roll up pipeline in deal and forecast boards based on the relevant portion of the deal value. Learn moreTrack all deals that involve your team membersWe now support opportunity teams so you can see every deal people worked on in your deal and forecast boards. Learn moreConversationsSpotlight, now in call-related emails, tooAI-generated call spotlight is now part of the Call is ready email, for eligible calls, enabling people to know what went on in a call, right from their email. Learn more about call spotlightEmail notifications, now with summarized snippetsYou’ll now see easier-to-read summarized snippets in email notifications that contain snippets of calls, making it easier to understand what went on in the calls, right from your inbox. Learn more about emails from GongSmart tracker setup improvement: Add up to 100 example sentencesBoost the accuracy of the next smart tracker you build by adding up to 100 example sentences during the initial model set up. Learn more about building smart trackersMobilePause and resume mobile app recordingsIn the Gong app, you can now hit pause and resume while recording. Learn more.Call Spotlight available from the mobile appAsk anything about a call and get AI-generated key information that you might otherwise miss without listening to a minute of the recording.Spotlight is available for customer-facing web conference calls and outbound telephony calls in English. Learn more.Rotate the screen on your iPadThe screen on your iPad can rotate so that you can see the Gong app in portrait or landscape mode.Gong Data CloudNew in SnowflakeThe comments table now includes mentions and tags and the calls table now includes the source system. For more details, see What's new in Gong Data CloudSalesforceSet custom tasks for Gong activitiesCurrently, Gong emails and Engage activities are given the task type of Other in Salesforce. Now you can set up custom task types for emails and Engage activities and set up different reports for each Gong activity. Once you have defined the task type in Salesforce, you must set the task type for the activity in the Salesforce integration settings page in Gong. Learn moreAutomatic call outcome (AI) now exported to Salesforce tasksGong’s automatically generated call disposition can now be exported to Salesforce tasks. To see it in Salesforce, set up the Call Outcome (AI) custom field in Salesforce. Learn moreGong for Salesforce version 2.31 releasedFor more details, seeWhat's new in Gong for SalesforceJanuary 2024EngageRegister phone numbers as trusted so that prospects are more likely to answer your callsYou can now register your phone numbers as trusted numbers, reducing the likelihood that they are marked as spam and increasing the likelihood that prospects answer your calls. Learn about registering phone numbersSort your Engage accounts by CRM valueFocus on high-conversion potential accounts by sorting them according to numeric CRM values. Sort by CRM fields that are imported into Gong, including engagement/fit scores from third-party vendors you work with. Learn moreTo-do notification: meeting booked and flow pausedThis to-do notifies you when a meeting is booked with someone in a flow and automatically pauses the flow for that person. From this to-do you can resume the flow, pause the flow for everyone else in the account, or expand to get more information about the upcoming meeting. Learn moreNew insights on rep activity in Engage AnalyticsEasily track the number of people and accounts each of your team members are working on through flows. Go to Engage > Analytics and open the "Activity" tab to see a new table showing how many people and accounts reps have added to flows, and how many are currently in active flows. Learn moreZoomInfo integration with Gong EngageExport people as contacts and leads to Salesforce and add them to Gong Engage flows directly from ZoomInfo. Learn moreEngage email composer improvementsIt's easier to turn out quality emails with these improvements:Change the text and highlight color, or paste in text that's already formatted and it will maintain its formattingExpand and collapse the formatting toolbarAccess templates and inspiration from inside the email bodyLearn moreDeals & ForecastAI-driven scores show deal healthSee how likely each deal is to close in the expected quarter so your sales teams can forecast accurately, and focus on the right deals. By calculating over 300 factors every day, our AI model scores each deal relative to all deals in your pipeline, giving you an impartial and up-to-date opinion on the status of every deal. Learn moreScores are available to Gong Forecast customers only.Ask anything about a deal or accountAsk Gong's AI anything to get answers about recent conversations, without needing to manually sift through them. Learn moreDefine multiple amount fields per forecast boardCustomize the amount field for each forecast category (column) to enjoy greater flexibility in forecast boards. Monitor multiple business motions or enjoy a comprehensive tactical and strategic picture of a single motion by displaying multiple amount fields on one board. Use custom amounts in your forecast boardGroup your deals for easy analysisOrganize your deal board by any attributes to gain valuable insights, make informed decisions, and prioritize your pipeline effectively. Learn how to group your dealsConversationsSend follow-up email directly from the call pageFollow up on meetings quickly by starting your follow-up email right from the call page. Copy and paste the text into your preferred channel, and edit as you like, to follow-up quickly with your customers. Learn more about the call pageCall brief in Slack stream notificationsSee the call brief in Slack notifications when new calls are collected in your streams, so you know what went on in the call before even opening it in Gong.Learn more about streamsAuto ContextAdding context to calls when Gong isn’t connected to a CRM via Auto ContextIf you haven't connected Gong to a CRM you can still benefit from many of Gong’s features that depend on CRM data by setting up Auto Context. With Auto Context, Gong creates accounts based on recorded calls, enabling additional features such as the activity timeline and account details. Learn about auto contextAdminSave time with team settingsUpdate settings for an entire team at once directly from the new team member table. Update seats, data capture capabilities, languages and more. Learn about team settingsSalesforceAutomatic adjustment of size of batches in API callsWe now assess whether your Salesforce instance is at risk for throttling and automatically adjust the batch size of each API call we send to Salesforce. The batch size is displayed in the Salesforce integration page and is updated automatically when relevant. Learn about batch sizesSalesforce formula field value now updated in GongIn certain scenarios, such as when a formula includes an exchange rate or when it references a field in the same object, the value of the field is now updated in Gong when it changes in Salesforce. Learn about formula fieldsIntegrationsG2 integrationGet indications of your prospects' buyer intent, such as product comparisons and product page views to get an idea of how likely the deal is to close, via Gong’s integration with G2. Get integrationLeadfeeder integrationGet details of prospects visits to your website directly into your Gong account so that you can prioritise high-intent prospects, via Gong’s integration with Leadfeeder. Get integrationGong data cloudNew in SnowflakeThe conversation_participants table now includes the speaker ID. For more details, see What's new in Gong Data Cloud.2023December 2023EngageGet more out of Engage AnalyticsImprovements to Engage Analytics include filtering flows and their metrics by assignee, creator, team, team members, dates, and more. See which flows are performing the best per metric by looking for the new crown icon. Also, you can now export Engage data for larger teams and time frames. Learn more@Mention people in emailsBring attention to a teammate or contact within the body of an email using "@" followed by their name. The person you mention is automatically added as an email recipient. Learn moreGet key information from anywhere in EngageGet all the quick details you need about a prospect or customer by hovering over their name. See their address and local time, digital interactions, and flow status, and contact them in a single click. Learn moreSee the account an AI to-do is associated withAI to-dos that belong to non-opportunity owners now show the accounts they're associated with, making it easier to get the context you need even when a to-do is not associated with a particular deal. Learn moreDeals & ForecastMonitor how you're pacing with our new reportTrack your yearly plan based on quarter-over-quarter performance and stay on top of the amount of pipeline you need to create to meet your target. Learn moreEasy filtering for focused pipeline inspectionsEffortlessly slice and dice your deals to quickly find answers to critical business questions using our improved filtering experience. Learn moreConversationsRedaction in more languagesPrevent the recording of sensitive numbers such as credit cards and IDs with automatic redaction of sequences of digits. Now available in all of Gong’s hyper-optimized languages. Learn moreCall spotlight improvements for telephony callsFor outbound telephony calls, see the call outline and ask anything you want about the call. For inbound telephony calls, see the call brief and highlights. Learn moreSee key points of a call, at a glanceCall spotlight now includes a 10-bullet summary of what was covered in the call, so it’s easier to understand and follow up. Learn moreSend follow-up email directly from the call pageFollow up on meetings quickly by starting your follow-up email, which includes an editable summary, right from the call page. Learn moreImproved Danish transcriptThanks to new, in-house speech-to-text models, your Danish speaking teams have a smoother, more accurate reading and searching experience, one that's above industry standards. Learn moreImproved full-screen view for call recordingsEnjoy a better experience when watching call recordings thanks to improved full-screen video replay. Learn moreCall spotlight in calls shared with customersSharing full calls with customers? Now they’ll get call spotlight too, so they see what went on in the call, at a glance. Learn moreSpotlight's call brief in the Coaching Inbox and MetricsSee spotlight’s call brief in your Coaching Inbox and Coaching Metrics, so you know more about relevant calls at a glance. Learn moreZoom integrationChanges to Gong bot Zoom recordingDue to changes in Zoom’s compliance requirements for recording calls with the Gong bot, approval for recording meetings is now given by the host when the meeting starts. To avoid hosts having to approve recording each call they attend and to enable recording calls when the host is not on the call, you can configure your Gong connection to Zoom to enable call recording to start automatically without approval by the host. For details of the changes to the Zoom integration settings see Set up Zoom recording with the Gong bot.SalesforceNew meeting data exported to SalesforceTo add context to meetings exported to Salesforce, you can now see whether a meeting was canceled and the number of times a meeting was postponed. These are exported to custom fields which must be set up in Salesforce. Learn moreCreate one task per activity in SalesforceWhen choosing to create a single task for an activity, the task created now includes the account and opportunity details as well as the contact details. Previously, a single task was created for each con

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