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Question

Anyone using SmartTracker to learn about their customers' onboarding experience?


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I focus on the Customer Experience post-sale at my organization and am a new user of Gong. I’d love to leverage Smart Trackers to learn more about what’s going well for our customers or what they’re struggling with.

 

I tried building one but in the training of the tracker I’m getting a lot of conversations that simply aren’t aligned. I’m wondering if anyone has tips on what settings I should try applying or statements you’d recommend using as part of the training for the tracker. 

Thanks in advance!
Alex

2 replies

Molly Kipnis
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  • Community Manager
  • 568 replies
  • December 20, 2024

Good question ​@Alexandra Kynoch — tagging in some fellow CS folks for thoughts or ideas here! 

@Matt Gardner ​@Yair Batzri ​@Jason Dailey ​@Michael Dart ​@Dan Marcel ​@gillian ​@Beatrice Dobre ​@Tom Jenney ​@tooliodan 


tooliodan
  • Community Newbie
  • 3 replies
  • December 20, 2024

@Alexandra Kynoch I’ve had some similar issues with non-relevant conversations showing up.  Its a bit of a game of wack-a-mole with filtering but I’ve had the most success with is building smaller more focused ones than larger all encompassing ones. 

I’ve also created a few AI workflows with Gong’s API And TranscribeIQ to further parse the data in a more dynamic way with more flexibility and send them as feeds to slack or docs in G-suite.  

 

Hope that helps!

Danny


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