Hi everyone, looking to see if anyone has encountered a similar challenge.
We have sellers who may have multiple open opportunities for the same account. With our current Gong configuration, when a call or email is associated with that customer, the activity is being logged against every open opportunity for the account, rather than just the opportunity it is most relevant to.
This creates challenges with opportunity-level activity and engagement tracking.
Has anyone run into this and developed a solution or workaround to ensure Gong activity is associated with the right opportunity, rather than all open opportunities for the account?
Would love to hear how others are handling this.