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Question

Recording Consent EMEA - Best Practices

  • July 29, 2026
  • 1 reply
  • 45 views

Hello,

We have Gong automatically joining our calls in North America, which works great. In EMEA, we have a separate consent where we use Gong for Outlook plugin. We are having a lot of issues with getting Account Executives in EMEA to add Gong. We use Teams and cannot use unique links, this is part of the problem with setup. 

What are others doing for calls outside of NA????

Thanks!

1 reply

  • smishra
  • Community Newbie
  • August 18, 2026

I’d say almost the same as what you’ve mentioned.


In EMEA, we use a consent-based workflow: the meeting invite/pre-call flow points attendees to the Gong privacy/consent page, and Gong for Outlook is used with Teams to enforce that consent process. They have to join using the link in the consent page.

The biggest challenge has rep behavior … since we use Teams and cannot rely on unique links, AEs need to follow the Gong for Outlook workflow. We have been handling that through manager reinforcement and enablement: once AEs understand the value for coaching, follow-up, deal visibility, and forecast quality, adoption becomes much easier.

The other constraint is that if any customer participant declines consent, the call is not recorded for the entire group. So our default motion is to ask for consent and record unless the customer explicitly declines, but we have to respect the decline at the participant level.

We also have the bot announcing the call is recorded.

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