I want to use theme spotter to identify the top industry terms and acronyms used on customer calls. I want this information to help with my onboarding of new BDRs and sellers that don’t have industry experience. It looks like there are only specific questions I can choose in theme spotter vs creating my own. Is that really the case or is this operator error? Admittedly I am a novice WRT theme spotter. Any guidance here is appreciated. Thanks, Joe!
Question
Theme Spotter - Questions
For your use case (industry terms/acronyms), the practical path is:
- Create a Smart Tracker or keyword tracker for key jargon, then run Theme Spotter on that tracker; or
- Use AI Builder / Ask Anything on filtered discovery calls to extract “most common terms/acronyms” and turn that into your onboarding guide.
WELCOME VISIONEERS
Login to the community
GONG CUSTOMERS & EMPLOYEES: LOGIN/REGISTER HERE
NOT A CUSTOMER? FILL OUT THE FIELDS BELOW:
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.