Support Tip of the Week: How to push call data to Salesforce

  • 6 December 2021
  • 1 reply
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When you set up the ‘Gong for Salesforce’ app, you might notice the “Repush historical call data to Salesforce” option.

 

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If the option is greyed out, it means there are already conversations in your Salesforce instance. If you were previously connected to a Salesforce sandbox, you’ll want to select this option to repush the call data to your production environment.

 

However, if you have never connected to a Salesforce sandbox, you can ignore this and simply check the “Push call data to Salesforce” option. Then select a date in the past from which you’d like to start pushing call data.


Want to learn more? Check out our help article, here.


1 reply

Hi, I made sure there was no call data in my sandbox and there was not call data int he instance i am currently connected to but the button is still greyed out. Any other options?

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