Did you send/receive an email, and it's not showing under "activity" on the deals page?
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Does your Gong Primary email address match the email address in your CRM?
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Is the external individual sending/receiving the email a contact for that opportunity in your CRM?
If both of these appear correct, email us at help@gong.io! Please provide the message ID(s) for the missing email(s) and a screenshot of the "Original Message"? Instructions are below on how to get these two items.
Troubleshooting: Where's my Email?
If you're a customer that doesn't have a CRM - Check out our Gong Academy Session here!
