Support Tip of the Week: Is the bot still joining your Native Zoom calls?

  • 1 November 2021
  • 0 replies

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Sometimes the Gong bot still joins calls to record them, even if your team is set up to use Native Zoom instead. This typically happens when:

  1. The host is not a licensed Zoom user or a recorded Gong user, or is not set up for cloud recording in Zoom

  2. One of your customers schedules a meeting, using their own link

  3. A web conference provider other than Zoom is used

  4. Gong cannot communicate with Zoom

Once you know what the issue is, you can prevent it from happening in the future. Still have questions about Native Zoom? Check out our FAQs here.

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