When you set up telephony systems to integrate with Gong, keep these tips in mind so your calls import into Gong:
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The rep’s email and name must match in Gong and in the telephony system.
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The call in the telephony system must be recorded and have a recording file available.
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The call duration must meet the “Call Length” minimum on your Gong settings > Recording Settings page. Remember, Gong will trim out the intro/outro silence on calls before analyzing them, so the remaining call must meet this minimum requirement.
Still have questions? Reach out to our Support team here!