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Support Tip of the Week: Wondering how to leverage the Call Status report?

  • September 26, 2022
  • 1 reply
  • 92 views
Winnie Nguyen
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If you’re an admin, you can leverage the Call Status report to:

  • View how many calls were recorded, skipped, or canceled (and the reason for it!) in a given time frame

  • Track which team calls are recorded as expected, and see if any calls are being missed due to a training or technical issue

For more info, check out this help article.

1 reply

Andrew O'Driscoll
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Thanks @Winnie Nguyen for the reminder of this great report. I can imagine our more advanced users driving great insight by taking this data, and combining it with other user performance data.

Winnie Nguyen
Molly Kipnis
2 people like this
  • Winnie Nguyen
    Winnie Nguyen
  • Molly Kipnis
    Molly Kipnis

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