Support Tip of the Week: Wondering how to leverage the Call Status report?

  • 26 September 2022
  • 1 reply

Userlevel 5
Badge +2

If you’re an admin, you can leverage the Call Status report to:

  • View how many calls were recorded, skipped, or canceled (and the reason for it!) in a given time frame

  • Track which team calls are recorded as expected, and see if any calls are being missed due to a training or technical issue

For more info, check out this help article.

1 reply

Userlevel 5
Badge +3

Thanks @Winnie Nguyen for the reminder of this great report. I can imagine our more advanced users driving great insight by taking this data, and combining it with other user performance data.