How Gong Uses Gong: Using Gong to Identify and Take Action on Forecasted Churn Risk

In this episode of How Gong Uses Gong, Director of Customer Success Tim Hill shares how Gong enables his superpower of overseeing a large CSM team of 30+ CSMs and delivering accurate net growth forecast for 2000+ customers.

"As we continue to scale as a business and prepare to be a public company, it's critical that we understand what's going on within our business, including where there's risk and where there's opportunity."

In this video, see how Gong allows Directors of CS to quickly analyze their renewal pipeline, immediately uncover risk, and take action. Watch to the end for Tim's recommended best practice!