Skip to main content
Question

Duplicate Salesforce Tasks

  • September 1, 2023
  • 1 reply
  • 149 views

Kelli Smith
Forum|alt.badge.img

Gong is creating multiple tasks for emails sent to multiple recipients, one task per recipient. This is inflating our activity metrics and I haven’t found a way to group unique emails together to solve for this. Does Gong offer a solution? Is it possible to create a single task and associate it with multiple contacts instead. I know this is possible from a Salesforce perspective. Or create a Unique Email ID for each unique email or a similar field I can group off of. 

1 reply

Molly Kipnis
Forum|alt.badge.img+2
  • Community Manager
  • 597 replies
  • September 5, 2023

Hey @Kelli Smith! This question is probably best suited for our Support team, who will be able to take a look at your Gong instance and help you with a solution. If you haven’t already, please submit a ticket here! Someone will be in touch very shortly 🙂 


Reply


Cookie policy

We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

 
Cookie settings
×