Is it possible to have the AI scoring calls automatically based on the predefined scorecard?

  • 29 January 2024
  • 2 replies
  • 32 views

Badge

Hi,

 

Taking advantage of the AI insights from calls and transcripts is Gong enable to evaluate every call in an automate way using a predefined gong scorecard? 


2 replies

Userlevel 6
Badge +1

Hi @Alex Pena, great question! Let me confirm with the team. I’ll get back to you shortly! 

Userlevel 6
Badge +1

Hi again @Alex Pena, thank you for your patience!

I checked with our team and currently, there’s no way of achieving this in Gong. I’d highly recommend submitting this idea as a feature request to our Product team, which you can do on the righthand side of this page. These requests are routed directly to our team for prioritization. 

I hope this helps! 🙂

Reply