Is it possible to have the AI scoring calls automatically based on the predefined scorecard?

  • 29 January 2024
  • 3 replies
  • 61 views
A
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Hi,

 

Taking advantage of the AI insights from calls and transcripts is Gong enable to evaluate every call in an automate way using a predefined gong scorecard? 

3 replies

Molly Kipnis
Userlevel 6
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Hi @Alex Pena, great question! Let me confirm with the team. I’ll get back to you shortly! 

Molly Kipnis
Userlevel 6
Badge +1

Hi again @Alex Pena, thank you for your patience!

I checked with our team and currently, there’s no way of achieving this in Gong. I’d highly recommend submitting this idea as a feature request to our Product team, which you can do on the righthand side of this page. These requests are routed directly to our team for prioritization. 

I hope this helps! 🙂

G

I’d say this would be a killer feature for Gong. Almost every Sales leader struggles with finding time to coach. If AI would do this for you, that would be amazing. Happy to define “good” and “bad behaviours. Similar to how to train “trackers”

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