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Can you teach Gong to recognize words?

  • 3 August 2023
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Gong does not recognize the name of our company, “Accelo”. It often cites in transcripts “excel” or “a cell o”. I’m curious if we can teach Gong AI to recognize a new word?

 

Thanks,

Siobhan

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Best answer by Molly Kipnis 7 August 2023, 17:38

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Hi @Siobhan Collie!

I found an article that should answer your question: https://help.gong.io/hc/en-us/articles/360028270692-When-to-use-custom-vocabulary

Short answer is yes, you can add a term to the Custom Vocabulary to correct any words that are incorrectly transcribed by Gong. 

I hope this helps! Please let me know if you have any follow up questions 🙂 

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Thank you, Molly! Super helpful. I’ve asked a Tech Admin to add some words.

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You can add custom words and phrases to the company vocabulary

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