Gong does not recognize the name of our company, “Accelo”. It often cites in transcripts “excel” or “a cell o”. I’m curious if we can teach Gong AI to recognize a new word?
Thanks,
Siobhan
Best answer by Molly Kipnis
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Userlevel 6
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Hi
I found an article that should answer your question: https://help.gong.io/hc/en-us/articles/360028270692-When-to-use-custom-vocabulary
Short answer is yes, you can add a term to the Custom Vocabulary to correct any words that are incorrectly transcribed by Gong.
I hope this helps! Please let me know if you have any follow up questions 🙂
Thank you, Molly! Super helpful. I’ve asked a Tech Admin to add some words.
You can add custom words and phrases to the company vocabulary
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