Answer

Create alerts based on keywords

Is there a capability with Gong to send alerts or an email whenever a keyword is heard in a gong call?

Best answer by Molly Kipnis

Hey there @Samajdass42, thanks for the great question (and welcome to the Gong Community)!

I’ve got two excellent resources to help get you started:

This video is a step-by-step guide to setting up Gong’s Call Search feature so that you can identify those keywords
This course, which will walk you through creating saved searches and alerts based on those keywords in Gong

I hope this helps! 😊

+2

Hey there @Samajdass42, thanks for the great question (and welcome to the Gong Community)!

I’ve got two excellent resources to help get you started:

This video is a step-by-step guide to setting up Gong’s Call Search feature so that you can identify those keywords
This course, which will walk you through creating saved searches and alerts based on those keywords in Gong

I hope this helps! 😊