Gong recorded a call and one of the bullets in the Prospect Highlights pane in the Call Spotlight references a competitor the customer mentioned. The problem is it didn’t capture the name correctly and I’d like to be able to edit it with the correct name for tracking and reporting purposes. Is this possible?
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Hi
This should be possible with custom vocabulary in Gong. Here’s an article that details when to use custom vocabulary, and here’s a guide to adding terms to custom vocabulary.
Please let me know if this is what you were looking for!
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