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Pushing Historical Call Highlights from Gong to HubSpot

  • December 6, 2024
  • 4 replies
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We recently switched to HubSpot a couple of weeks ago and noticed there’s no option in the Gong UI to push historical call details (like Call Brief, Key Points, and Next Steps) into our CRM.

Has anyone ran across a scenario where they wanted that data and how did you go about getting that information added to Hubspot to actually be useful?

Here’s what we’re looking for:

  • Pulling historical highlights (Call Brief, Key Points, Next Steps) into HubSpot and mapping them to the right contacts, companies, or deals.

Best answer by Andrew O'Driscoll

​@lchambers it’s possible that support can do it since the help bubble in the HubSpot integration pages says

“Once activated, HubSpot objects are created for all new activities. Past activities that occurred during the selected time period are only exported if they are updated (for example, with new tracker data). To export all past activities, contact Gong support.”

Please let us know what you end up doing.
 

 

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    4 replies

    Andrew O'Driscoll
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    ​@lchambers have you considered using the Gong API to gather that data and importing it to Gong?

    This post may help.

    https://visioneers.gong.io/integrations-77/using-the-retrieve-ai-content-data-for-calls-v2-calls-ai-content-end-point-972?postid=3605#post3605

    L
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    • lchambers
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    • Community Newbie
    • 2 replies
    • December 6, 2024

    I was hoping it could be something that the Gong support team could push from their end without having to involve engineering resources.

    Andrew O'Driscoll
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    ​@lchambers it’s possible that support can do it since the help bubble in the HubSpot integration pages says

    “Once activated, HubSpot objects are created for all new activities. Past activities that occurred during the selected time period are only exported if they are updated (for example, with new tracker data). To export all past activities, contact Gong support.”

    Please let us know what you end up doing.
     

     

    L
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    • lchambers
    • Author
    • Community Newbie
    • 2 replies
    • December 6, 2024

    Yep EXACTLY!! Thank you for adding that haha

    Molly Kipnis
    Andrew O'Driscoll
    2 people like this
    • Molly Kipnis
      Molly Kipnis
    • Andrew O'Driscoll
      Andrew O'Driscoll

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