Solved

Utilizing NLP to drive insights into recordings

  • 31 May 2022
  • 1 reply
  • 60 views

Badge

Is there functionality to built in Gong to drive insights by using NLP or a way to connected external tools?

 

 

icon

Best answer by Andrew O'Driscoll 31 May 2022, 19:13

View original

1 reply

Userlevel 5
Badge +3

@Stephen Gatchell , welcome to the Gong Community. 

Two things: 

  1. Gong uses NLP as part of its core product to drive much of the insights you see in Gong.
  2. I have seen companies use the Gong API, specifically the transcript API, to pull Gong transcripts into their own NLP/ analytical tools 

Does this help? If not, please provide additional information on what you want to do.

Reply