Skip to main content

Hi All - I created a smart tracker for a specific item that my team deals with.   I am now getting emails from Gong with notifications from the smart tracker that are from other sales teams within our company.  I have looked around at the settings and I can’t seem to find a way to restrict the smart tracker to only identifying people from my team.   Is that possible?   Thanks, Joe

Hi ​@Joe Barrow - you should see “More filters” at the bottom when setting up a new tracker.  If you expand that, you should be able to select “Team”.  I am not sure if you can edit an existing smart tracker to add the team.

 

A work around that I’ve used is to create streams for specific trackers.  You can add the filters that you want:

 

Call Participants - “Your Team”

Trackers - “Smart Tracker” you are trying to monitor

 

Then you set your email notifications - if it’s a trend you are measuring, I’d recommend weekly, if it’s something you want to course correct immediately, I’d recommend subscribing “immediately.”

 

All these calls will also go into a library to access so you aren’t always sifting through your emails down the road.

 

Hope that helps!

 


Thanks for the reply here John.   I have tried to update the filters in the stream to see if that gives me a more efficient response.   Thanks again, I appreciate the support. 


Reply