Have you ever found an error that would have cost you money that you found on Gong?
How did you fix it?
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We were able to notify our CEO of a huge issue right away in Gong. We just tagged him on the Gong call, which sent him an email alert, and he addressed the issue immediately. Amazing product!
I’ve found Gong incredibly useful in onboarding new hires into our sales team. The speed and efficiency of feedback has enabled us to fast track our teams onboarding and super charge our coaching to increase core competencies faster than the world before Gong!
I adore the action items feature--when a day is busy, I have been able to followup on things I had absolutely forgotten to do, that a customer would be expecting from me...which saves my company money.
We’ve been able to reduce onboarding time by sharing best practices looks like.
Using the Gong Deals board, I realized that not all of my team’s Customer Success renewal opportunities were set up correctly in our CRM. There were a number that were missing, and with a little digging I realized what the issue was. I was able to have all of the opportunities updated correctly so that they all appear on my Gong Deals Boards. Now, when my manager asks me “quick questions” they’re actually quick because I can just go to my team’s board and find the answer for her. No more checking multiple spreadsheets and cross comparing to SFDC opportunities to give her accurate numbers.
Shortening the onboarding process. Instead of saving money, we have added new funnel opportunities by qualifying better.
Shortened the onboarding process. As opposed to saving money, we have added new funnel opportunities by qualifying better.
Fixed an issue with an agent giving up too fast with a client.
We were able to save budget funds by using Gong to not only capture the calls but to sync them with Salesforce. Allowing all users to see the data and the pipeline progress. It also allowed for great reporting, libraries and detail that would otherwise need to be manually built and maintained. Gong allows us to do it quickly and maintain with minimal time spend.