Have you ever found an error that would have cost you money that you found on Gong?
How did you fix it?
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We were able to notify our CEO of a huge issue right away in Gong. We just tagged him on the Gong call, which sent him an email alert, and he addressed the issue immediately. Amazing product!
I’ve found Gong incredibly useful in onboarding new hires into our sales team. The speed and efficiency of feedback has enabled us to fast track our teams onboarding and super charge our coaching to increase core competencies faster than the world before Gong!
I adore the action items feature--when a day is busy, I have been able to followup on things I had absolutely forgotten to do, that a customer would be expecting from me...which saves my company money.
We’ve been able to reduce onboarding time by sharing best practices looks like.
Using the Gong Deals board, I realized that not all of my team’s Customer Success renewal opportunities were set up correctly in our CRM. There were a number that were missing, and with a little digging I realized what the issue was. I was able to have all of the opportunities updated correctly so that they all appear on my Gong Deals Boards. Now, when my manager asks me “quick questions” they’re actually quick because I can just go to my team’s board and find the answer for her. No more checking multiple spreadsheets and cross comparing to SFDC opportunities to give her accurate numbers.
Shortening the onboarding process. Instead of saving money, we have added new funnel opportunities by qualifying better.
Shortened the onboarding process. As opposed to saving money, we have added new funnel opportunities by qualifying better.
Fixed an issue with an agent giving up too fast with a client.
We were able to save budget funds by using Gong to not only capture the calls but to sync them with Salesforce. Allowing all users to see the data and the pipeline progress. It also allowed for great reporting, libraries and detail that would otherwise need to be manually built and maintained. Gong allows us to do it quickly and maintain with minimal time spend.
As a consultant, businesses hire our team to fix problems they have found with their GTM strategy. The problem is, often times clients are citing problems that aren’t actually issues -- using anecdotal evidence or gut feelings on what they think may be the issue.
Analyzing their instance of Gong is almost always the first thing we do when assessing if their problem statement is in fact the root cause.
For example, companies have hired us teach their reps how to Demo better, but upon listening to Gong recordings, we may find that Discovery is actually the real issue (ie: reps aren’t uncovering the information they need to give a good demo). Sometimes, we unveil even larger challenges. For example, a company may hire us to determine performance levels of their team, assuming skill levels are preventing revenue growth. In some of these cases, we’ve identified even larger issues, such as a very skilled team who has been chasing the wrong ICP (which we can hear from analyzing where we win & why vs. where we don’t and why)
By leveraging Gong for our analysis, we have been able to save our clients countless dollars, effort & time.
Within Gong, The enablement department realized that reps were not talking about the “x new feature” unveiled by the compnay to win against their competitor. They could tell by the “x new feature” tracker that was created to monitor this, and they noticed this tracker wasn’t coming up on calls. What was uncovered is that the sales team wasn’t talking about the feature because they weren’t confident they could explain the value, so they were trained further by enablement. Over time, mentions of this feature increased!