Hi Chiara,
Are you familiar with Trackers?
We are using them to provide our teams with insight on specific topics.

Here’s how you can built them: Keyword Trackers*

Team Insight: Analyze Team performance

*Please note you need a Tech Admin permission to do this.
If you do not manage Gong, you will need to reach out to the person that does.

Hope this helps!

Rachel

I second Rachel’s recommendation of trackers. If you use smart trackers, you might want to create several focused objection trackers (pricing, timing, bad fit) so that you can later conduct a solid analysis of what objections are coming up most often.

This Academy course addresses how to decide whether keyword or smart trackers are the best fit for your use case, and how to build both types of trackers.

Once you have objection trackers built, you can use Market Insights to track the frequency of objection occurrences in customer conversations.

Fully agree with what has been mentioned above. In addition, once you have the trackers setup, you can then create a stream so these calls are grouped in a library folder and, if desired, have them emailed to you on a daily or weekly basis. 

We created an Objection tracker and also a Receptiveness tracker for our outbound calls. With the Objections tracker, we can then identify common objections and coach reps on how to overcome those, and with the Receptiveness tracker, we can see what pitch is working so that we continue doing more of that.

Attaching a sample pic of both trackers.