Adding to say that it doesn’t seem to matter how long the intro and outro are, looks like it’s only uploading the parts where it’s recognizing that someone is speaking. Is there a way to adjust that? 

Hi @Becki Henry! I apologize for the inconvenience here. 

For context, Gong’s processor automatically trims out silence on calls to keep recordings to the relevant parts and prevent having long recordings of silence. We trim calls by a condition of a minimum of 4 seconds of talking in 10-second windows. 

If you need some additional help with this, I recommend reaching out to our Support team so they can take a look at your instance. You can do that here: https://help.gong.io/hc/en-us/requests/new