Is there a way to view which users from your Gong team have listened to an individual call from the call page? We can see customer views through “shares and views,” and we can see which calls an individual has listened to in Team Insights/Gong Usage, but we’re looking for internal viewers from the call record.
Question
View which Gong users have viewed a call?
Hi Tonya!
-Unfortunately, not :(
-The Gong ‘Insights’ section can show you the opposite - which calls a user has listened to, but starting with the call?
-Are you able to access the API?
-A custom solution could be developed to pull daily user activity records, see which calls they are engaging with, and then develop a master list of all calls updated daily with user activity.
-Peter
API Docs: https://help.gong.io/docs/what-the-gong-api-provides
Similar Question to Yours: https://visioneers.gong.io/gong-recordings-70/click-on-a-call-and-see-who-has-listened-798
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