We don’t need to update all related Salesforce event records. Nor do we need to sync all the Gong data into Salesforce. We just need to update the related Salesforce event as to the duration of the meeting. Does Gong have out of the box configuration that can do this? Or is an api call required?
Thanks
Can Gong update only certain Salesforce event records?
Userlevel 6
+1
Hey
I just shared this internally and will let you know if anyone on our team has a solution for you ASAP.
Thanks for visiting the Visioneer Community!
Userlevel 6
+1
Hello
Chatting with the team about this — it seems like the only way to do this is through implementing a Salesforce automation to capture the duration form the Conversation record and update any related event record.
Tagging in
Hi @jackatdisplayr OOTB we are pushing the Call duration (And many other attributes) through our Gong for Salesforce app, which is available for free. Each call in Gong will result as a Gong Conversation record in Salesforce, which can then be a trigger to automate some data transfer to your activity. It will require some thinking on how to locate the correct Event record, which we can figure out together
Reply
WELCOME VISIONEERS
Login to the community
GONG CUSTOMERS & EMPLOYEES: LOGIN/REGISTER HERE
NOT A CUSTOMER? FILL OUT THE FIELDS BELOW:
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.