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INTEGRATIONS

Ask questions and learn best practices about Gong's integrations.

  • 93 Posts
  • 226 Replies
93 Posts
Rene Pena
Rene PenaCommunity Newbie
asked in INTEGRATIONS
Export Smart Tracker "Phrase" to CRM

In Salesforce if a Tracker is present on a Gong recording, a record is created on the Call/Conversation object in for each Tracker. For Keyword trackers, you are allowed to populate a field called Tracker Phrase that sends over the exact phrase that triggered the tracker.  I was wondering if there was an equivalent for Smart Trackers. I thought it’d be interesting to see that information in Salesforce, particularly on Opportunities where any of the Playbook (we use MEDDPICC) Smart Trackers are present.

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Brett ShortsNew Participant
asked in INTEGRATIONS
Getting Gong activity in both Salesforce and Hubspot

We have Gong integrated with Salesforce (our CRM). We use Hubspot for automated marketing and is also integrated with Salesforce. I’d like to get Gong activity in Hubspot as well to help with ABM, but when Gong only supports integration with one CRM. Any ideas on how to get those Gong activities into Hubspot?

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bewivobsreaEnthusiast
asked in INTEGRATIONS
Seeking Practical Guidance for Building a Robust Event Streaming Integration

Hello everyone,I’m exploring how to implement a seamless event streaming integration that links our backend systems with Gong’s platform for real time insights. Specifically, I’m curious about architectural patterns and tools for ingesting high volume call data, ensuring low latency and fault tolerance.When handling Kafka support, how are others setting up consumer groups, retention policies, and schema evolution? Are there established best practices or pitfalls to watch for, especially around managing offsets, handling retry logic, and monitoring throughput?I’d appreciate examples, tooling recommendations, or lessons learned that could help us build a scalable, reliable streaming pipeline.

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bewivobsreaEnthusiast
asked in INTEGRATIONS
Do I Need an Email Deliverability Consultant for My Business?

Hi everyone,I’m currently facing issues with my email campaigns landing in spam instead of the inbox, and it’s starting to affect open rates and customer engagement.I’ve read about email deliverability consultants who specialize in identifying the technical and strategic reasons behind poor deliverability.Has anyone here worked with one before? Are they worth the investment for a small-to-medium business, or is it better to troubleshoot things like authentication, list hygiene, and content optimization on my own?I’d love to hear real experiences and recommendations before making a decision.

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bewivobsreaEnthusiast
asked in INTEGRATIONS
How Can Gong Users Leverage the Visioneer Community for Reputation Management?

Hi everyone,As we navigate the complexities of sales and customer interactions, maintaining a strong online reputation has become paramount.Given Gong's capabilities in capturing and analyzing customer conversations, how can we, as Gong users, effectively manage and enhance our organization's reputation?I’ve heard about Reputation Prime as a tool that might help in this area. How have others integrated it into their workflow to strengthen their reputation?Are there specific strategies or best practices within the Visioneer Community that have proven successful in leveraging Gong's insights for reputation management?

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bewivobsreaEnthusiast
asked in INTEGRATIONS
Optimizing Customer Support with Automation Integrations

Hi all,I’m exploring ways to enhance our support workflows using integrated tools. Specifically, I’m interested in customer support automation software that can seamlessly connect with CRM and analytics platforms to improve response times and data insights.Has anyone integrated such software with Gong to streamline support operations while maintaining personalized customer interactions? I’d love to hear about implementation challenges, best practices, and measurable impact on team efficiency.Any recommendations or insights from those who have implemented these integrations would be highly appreciated.

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lmarcheseNew Participant
asked in INTEGRATIONS
Contact Enrichment Tools in Gong Engage

We currently use ZoomInfo for contact enrichment. We are in the renewal process and evaluating other vendors that have a more integrated partnership with Gong (like Apollo). Has anyone switched to Apollo that can provide some insight on the process and how their team uses Apollo within Gong Engage?

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Taha JamalNew Participant
asked in INTEGRATIONS
Smart Tracker Summary Export to SF

How can i export the smart tracker summary for a custom smart tracker to a text field in Salesforce? I do not see the ability to map that to a custom field in SF. Any Suggestions?

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PeterBFerrigan
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Tristan ReinhardCommunity Newbie
asked in INTEGRATIONS
Co-Piot /Gong

Has anyone used the Co-Pilot and Gong integration yet? I have the integration set up but I am struggling to get Co-Pilot to answer the way it needs to. I am starting with the use case presented by Gong in which a rep can ask it questions around their day/ past demos etc. I am struggling as Co-Pilot is pulling so much information around dates and times they’ve mentioned in calls and such. I have tried to use the Database names from the API and phrasing a ton of ways, using co pilot to rephrase my phrase but can’t get it to do a simple review of past day etc. Basically, does any one have any tips on getting it work like the demonstration? I can ask about a very specific call in the time frame and it pulls it up so I know the data exists. 

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Guy VagoNew Participant
asked in INTEGRATIONS
Gong activity incorrectly assigned to an account

While customers and prospects are associated in SFDC under one account, partners are working on various opps in other accounts.When capturing calls with partners, It’s more important that the calls would be associated to the relevant account and opp discussed in the call.Manually associating the calls is what we’re doing now, but is there a better way?

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dbetlowCommunity Newbie
asked in INTEGRATIONS
Teams Phone Recording

Has anyone been able to get Teams Phone integrated with Gong?  I’m not talking about Teams meetings, but just regular calls inbound/outbound using Microsoft Teams.  I’ve had a ticket open with Gong for 2 months.  Hoping someone from the community can at least validate that it works.Microsoft Teams PhoneWe get an error when running the Sync-CsOnlineApplicationInstance powershell command.  Status: NoContent

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Jon ParmleyNew Participant
asked in INTEGRATIONS
Ability to alter the Activity subject line pushed to Salesforce

Currently we have Gong, Zoom and SF integrated.  Under settings/Salesforce Integration, we have the “Create Salesforce tasks when calls are processed” set to TRUE.  When tasks are pushed into SF, the subject is prepended with Zoom: xxxxxxxx.  I’d like to alter this subject line.  Does anyone know of a config in Gong or Zoom that dictates this subject line of the task?  Or is the solution to create automation in SF to update the subject?

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Molly Kipnis
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Michael SchallingerCommunity Newbie
asked in INTEGRATIONS
HubSpot Calling / Telephony - Caller Role Reversal Issue

Hey all,Wondering if anyone else is utilizing HubSpot Calling and is running into the following issue and may have found a solution?In HubSpot Calling, the call initiator is always Speaker 1 (Stereo Left), so depending on outbound/inbound it is our company employee, or a prospect/customer respectively. The Gong telephony integration setting needs to be set for the company employee to be either Stereo Left or Right.In our case we currently have it set to Stereo Left, and thus on all inbound calls, the roles on the transcripts are reversed, i.e. the transcript says our employee is speaking, but it’s actually the customer. This messes up all the call statistics of talk ratio, patience, etc. as well as trackers that are set to only track mentions by prospects. No solution currently seems to exists from Gong or HubSpot support.  

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Molly Kipnis
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Nick CraigNew Participant
asked in INTEGRATIONS
Google Drive Connector for Transcripts

Hi - Is there any capabilities to have an automatic drop of new call transcripts for a specific account into a google drive? Ia m building some custom GPTs that I want to train off of these.

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Molly Kipnis
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DLNATLEnthusiast
asked in INTEGRATIONS
Gong --> ChatGPT --> SFDC Integration

Just curious if anyone has done any of the integrations like this: Take the transcript from a Gong call; send it to ChatGPT to ask the GPT some standardized question(s); and then put the results of that into SFDC on the associated account.   The use case is to do some analysis on a call beyond what Gong’s current AI can do and append the SFDC record with that analysis.  I currently use Zapier which integrates to all three tools; but curious if anyone has any experience doing this.  

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Molly Kipnis
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Charlie DayNew Participant
asked in INTEGRATIONS
Update API Permissions

Hi, I’m wondering how I can update my API permissions for a Gong Collective Integration? Right now, it’s just disabled in the UI. 

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Molly Kipnis
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DeVon GardnerNew Participant
asked in INTEGRATIONS
Gong Notes and Hubspot Integration

Hi all, I’ve activated the export to HubSpot where I should have meeting invites, conference calls and telephony system calls going to HubSpot. I’ve been looking for the “meetings” and “call” objects in HubSpot but couldn’t find it. Can anyone direct as to where to go to find this info?Thanks!

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Molly Kipnis
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Ash PatelNew Participant
asked in INTEGRATIONS
Pagination cursor expires after 1 hours even for a new cursor

We are using a tool which has gong integration. This tool make recursive calls for getting call transcripts. Since this is a huge list and also some post processing has to be done on the transcripts.We noticed that even though we use the updated cursor from our previous response. The new cursor expires after 1 hour to the first request. if though the new cursor was just fetched from the response of the latest call.For example this is the response from one of the recursive call.{"requestId":"<request id>","errors":["cursor has expired"]}Does this mean we need to complete the whole operation within 1 hour?Expected behavior: cursor should expire after 1 hour since it was last fetched/generated.PS: we checked the logs and we are sending a new cursor into the next request which we got from the previous one.

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Molly Kipnis
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daggylilyNew Participant
asked in INTEGRATIONS
Switching between Teams and Zoom calls?

Our team switches between MSFT Teams and Zoom calls depending on the client. Has anyone had to do this? We’ve already set up the Zoom/Gong integration, but having trouble with setting up the Teams/Gong.We’ve sent over support requests and keep getting snarky messages back. The help page for integration has not been helpful since our instance of Gong seems to not align with what Gong is suggesting we do.  Would love any support with this from what you’ve seen, and from switching between the two. Many thanks in advnace!

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Ben H
Ben HNew Participant
asked in INTEGRATIONS
Best IPaaS Solutions for Gong

Hi Everyone! 👋We are implementing Gong while also evaluating other solutions (commission platform, CPQ with renewals and subscriptions, and forecasting tools).  Unfortunately…. we have Zoho CRM.We have Skyvia and it connects to Zoho natively but not Gong.  Workato theoretically does both but doesn’t do DealHub (one of our contenders for CPQ).  DealHub and Gong have native integrations but that likely depends on DealHub having the CRM data which...again is a challenge.I’m evaluating Workato this week as well as testing Skyvia more.  I have done most of the initial CRM stuff directly through Python scripts but I really don’t want this entire integration to: (1) run off scripts siloed with me or only a few folks, (2) miss out on the benefits of a platform (centralized logging, visual data flows, etc).Just looking for experience for non-SF & non-HS integration folks….

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Ben H
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Jodie SmithNew Participant
asked in INTEGRATIONS
Can you add a Gong Related List (calls) to a Custom Object in Salesforce?

We have created a new object in Salesforce called ‘Claims Management’ where we want to record the calls associated with that record. We already use and pay for Gong so thought we could use this.We have Salesforce Gong objects with links to the following objects - Account / Opp / Contacts / Lead - but none of these can be used for a ‘lookup field’ on the ‘Claims Management’ object because they are unrelated in the data model.Can Gong integrate with a separate custom object in Salesforce so we can link Gong calls to this new ‘Claims Management’ object?Thanks in advance. 

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Molly Kipnis
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Andrea WunderlichCommunity Newbie
asked in INTEGRATIONS
Interact w/ Gong API via custom GPT

Does anyone know of plans for Gong to release a custom GPT to make it easier to interact with the Gong API?  Use case: I want to pull large quantities of call transcripts to search for competitive mentions (not possible in the Gong UI today to my knowledge) and have GPT analyze themes/trends as well as create sales enablement materials to support my compete program. 

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John Shelburne
John ShelburneCommunity Newbie
asked in INTEGRATIONS
Gong and Microsoft Teams

Hi -I was wondering if anyone could help me with the following questions about Microsoft 365 Bookings, Teams and Gong.I tried my first Gong call today and I ran into some confusion about how to join the call. Should I be clicking on the Teams Join button or the gong personal consent url? Teams InviteAlso - I was wondering if anyone is using Microsoft Bookings with Gong.I discovered Bookings about a month ago and LOVE it as an alternative to Calendly.I have a Bookings page but do not know how to integrate the page with Gong. Should I be adding assitant@gong.io to all of the meetings?

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Dean Lindsay
Dean LindsayCommunity Newbie
asked in INTEGRATIONS
Native interactive demo integrations with Gong

What interactive demo platforms does Gong have a native integration with?

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Dean Lindsay
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Kushagra SoniCommunity Newbie
asked in INTEGRATIONS
how to get CRM (salesforce) integration ID

Hi there,I'm trying to extract my CRM (salesforce) related data from gong using the APIs. I have connected my salesforce account to my Gong sandbox environment. The endpoint that I found in the API documentation to get CRM related entities is ‘/crm/entities’. This endpoint expects me to pass integrationID as a parameter to the GET request. I need to know where and how can I get this integration ID. The API documentation says this ID is generated when the integration is done but I couldn't find anywhere on confirmation page nor have I received any emails regarding the same.

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