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INTEGRATIONS

Ask questions and learn best practices about Gong's integrations.

  • 79 Posts
  • 196 Replies
79 Posts
Ben H
Ben HNew Participant
asked in INTEGRATIONS
Best IPaaS Solutions for Gong

Hi Everyone! 👋We are implementing Gong while also evaluating other solutions (commission platform, CPQ with renewals and subscriptions, and forecasting tools).  Unfortunately…. we have Zoho CRM.We have Skyvia and it connects to Zoho natively but not Gong.  Workato theoretically does both but doesn’t do DealHub (one of our contenders for CPQ).  DealHub and Gong have native integrations but that likely depends on DealHub having the CRM data which...again is a challenge.I’m evaluating Workato this week as well as testing Skyvia more.  I have done most of the initial CRM stuff directly through Python scripts but I really don’t want this entire integration to: (1) run off scripts siloed with me or only a few folks, (2) miss out on the benefits of a platform (centralized logging, visual data flows, etc).Just looking for experience for non-SF & non-HS integration folks….

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Ben H
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Ash PatelNew Participant
asked in INTEGRATIONS
Pagination cursor expires after 1 hours even for a new cursor

We are using a tool which has gong integration. This tool make recursive calls for getting call transcripts. Since this is a huge list and also some post processing has to be done on the transcripts.We noticed that even though we use the updated cursor from our previous response. The new cursor expires after 1 hour to the first request. if though the new cursor was just fetched from the response of the latest call.For example this is the response from one of the recursive call.{"requestId":"<request id>","errors":["cursor has expired"]}Does this mean we need to complete the whole operation within 1 hour?Expected behavior: cursor should expire after 1 hour since it was last fetched/generated.PS: we checked the logs and we are sending a new cursor into the next request which we got from the previous one.

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Molly Kipnis
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Jodie SmithNew Participant
asked in INTEGRATIONS
Can you add a Gong Related List (calls) to a Custom Object in Salesforce?

We have created a new object in Salesforce called ‘Claims Management’ where we want to record the calls associated with that record. We already use and pay for Gong so thought we could use this.We have Salesforce Gong objects with links to the following objects - Account / Opp / Contacts / Lead - but none of these can be used for a ‘lookup field’ on the ‘Claims Management’ object because they are unrelated in the data model.Can Gong integrate with a separate custom object in Salesforce so we can link Gong calls to this new ‘Claims Management’ object?Thanks in advance. 

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Molly Kipnis
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Andrea WunderlichCommunity Newbie
asked in INTEGRATIONS
Interact w/ Gong API via custom GPT

Does anyone know of plans for Gong to release a custom GPT to make it easier to interact with the Gong API?  Use case: I want to pull large quantities of call transcripts to search for competitive mentions (not possible in the Gong UI today to my knowledge) and have GPT analyze themes/trends as well as create sales enablement materials to support my compete program. 

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John Shelburne
John ShelburneCommunity Newbie
asked in INTEGRATIONS
Gong and Microsoft Teams

Hi -I was wondering if anyone could help me with the following questions about Microsoft 365 Bookings, Teams and Gong.I tried my first Gong call today and I ran into some confusion about how to join the call. Should I be clicking on the Teams Join button or the gong personal consent url? Teams InviteAlso - I was wondering if anyone is using Microsoft Bookings with Gong.I discovered Bookings about a month ago and LOVE it as an alternative to Calendly.I have a Bookings page but do not know how to integrate the page with Gong. Should I be adding assitant@gong.io to all of the meetings?

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Dean Lindsay
Dean LindsayCommunity Newbie
asked in INTEGRATIONS
Native interactive demo integrations with Gong

What interactive demo platforms does Gong have a native integration with?

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Dean Lindsay
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Guy VagoNew Participant
asked in INTEGRATIONS
Gong activity incorrectly assigned to an account

While customers and prospects are associated in SFDC under one account, partners are working on various opps in other accounts.When capturing calls with partners, It’s more important that the calls would be associated to the relevant account and opp discussed in the call.Manually associating the calls is what we’re doing now, but is there a better way?

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Molly Kipnis
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DLNATLEnthusiast
asked in INTEGRATIONS
Gong --> ChatGPT --> SFDC Integration

Just curious if anyone has done any of the integrations like this: Take the transcript from a Gong call; send it to ChatGPT to ask the GPT some standardized question(s); and then put the results of that into SFDC on the associated account.   The use case is to do some analysis on a call beyond what Gong’s current AI can do and append the SFDC record with that analysis.  I currently use Zapier which integrates to all three tools; but curious if anyone has any experience doing this.  

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Kushagra SoniCommunity Newbie
asked in INTEGRATIONS
how to get CRM (salesforce) integration ID

Hi there,I'm trying to extract my CRM (salesforce) related data from gong using the APIs. I have connected my salesforce account to my Gong sandbox environment. The endpoint that I found in the API documentation to get CRM related entities is ‘/crm/entities’. This endpoint expects me to pass integrationID as a parameter to the GET request. I need to know where and how can I get this integration ID. The API documentation says this ID is generated when the integration is done but I couldn't find anywhere on confirmation page nor have I received any emails regarding the same.

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herman2lv
herman2lv
asked in INTEGRATIONS
Start using The Gong API from external application

We are developers of b2b SaaS application, and we are not Gong customers.But our users would like to integrate their Gong account into our system, and we would like to use Gong’s API. Our clients have requested integration with their Gong account to get meetings minutes.How can I create a developer account to start working on an integration with Gong API without access to the customer account?I was trying https://app.gong.io/welcome/developer/sign-up , but after the form submission nothing happens and it just reloading page.Probably the error message - dev.partner.onboarding.invalid.corporate.email  What should we do to become dev partner, is described scenario is appropriate or we can not integrate our application with your API?  

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herman2lv
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Selma AbdallaCommunity Newbie
asked in INTEGRATIONS
Configuering Gong into salesforce

I have problems with configuring Gong into salesforce. it through me an error when open it in the Account object I have a problem with this step Step 2: Use the authorization code flowI don't know how to follow it … appreciate your help 

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Andrew O'Driscoll
Andrew O'DriscollHead cheese
asked in INTEGRATIONS
Increase the downloadMediaUrl /v2/calls 1.5GB file size limit.

The file referenced in the downloadMediaUrl in the /v2/calls endpoint has an upload limit of 1.5GB. It works fine for telephony calls, but practically speaking this is pretty small for high res long conference calls. We help a lot of Gong customers migrate calls from other products, and spend a lot of time compressing media files to fit within the 1.5GB limit. Is there a way to increase the limit, if not for all calls could we log a ticket to have it increased for a specific customer for a limited period of time to help migrations?   

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Molly Kipnis
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Kieran BowkerNew Participant
asked in INTEGRATIONS
Zapier help - Internal Server Error

The app returned "Internal Server Error". Getting this when trying to run a Zap when a call is completed, all the testing works fine in Zapier but I get this when trying to turn it on - does anyone have any ideas?

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Molly Kipnis
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SuccessAxialNew Participant
asked in INTEGRATIONS
Gong for Saleforce iFrame Error

I am getting an error in the Gong for Salesforce API iFrame. See image below.  

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Rene Pena
Rene PenaCommunity Newbie
asked in INTEGRATIONS
Gong Salesforce Object - Structure/Agenda

I was looking at some of the Custom Objects in Salesforce related to Gong and I saw one called Structure with an API name of Gong__Agenda__c but I cannot find any documentation on what it is or what it’s meant to house. Really the only reference to it I can locate is this: https://help.gong.io/docs/data-model-structure Is this something anyone uses? Was it deprecated? Thanks!

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Andrew O'Driscoll
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DLNATLEnthusiast
asked in INTEGRATIONS
Bulk association of calls in Salesforce

I have a large number of Conversations in Salesforce that I want to associate with Person Accounts.  I’ve done CSV with the Gong ID and the Salesforce ID but I’m getting errors.  Has anyone done this? If so, do you need anything beyond those two fields? Any tips would be great.

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Eugene SkinderskisNew Member
asked in INTEGRATIONS
Late arriving data fromDateTime

I’m sending a request to v2/calls/extensive? and trying to fetch data for the previous UTC hour.Request body:{'filter': {'fromDateTime': '2024-09-23T19:58:59Z', 'toDateTime': '2024-09-23T20:59:02Z'}} I’m receiving some records, but when I rerun the same request later, I get many more additional records.What could be the reason for this behavior, and is there a way to fix it?

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Noga Aloni
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Shaan VaidyaNew Participant
asked in INTEGRATIONS
Recovering from invalid refresh tokens

On making a refresh token request, a new refresh token is generated and the old refresh token is invalidated. If the new refresh token is somehow lost, there’s no way to recover. Is it possible to make the old refresh token stay valid for a grace period after it is used in making a refresh token call? 

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Noga Aloni
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Alay VakilNew Participant
asked in INTEGRATIONS
Refresh Token Expiry

Access Tokens expire periodically based on this doc - https://help.gong.io/hc/en-us/articles/13944551222157-Create-an-app-for-GongRefresh tokens can be used to get new access tokens. However, when do refresh tokens expire ?I have been getting “Refresh token code is invalid” error for an integration whose access / refresh cycles were working for the recent past. 

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Craig HallNew Participant
asked in INTEGRATIONS
salesforce integration - custom fields

In gong you can ask anything relating to a call. And it seems to work pretty well.  In salesforce we have a number of fields in our opportunity relating to customer goals, pains, risks etc.  it would be good if we could map a field from salesforce, phrase it as a question for gong ai and then automatically populate the field in salesforce. 

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Noga Aloni
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Michael LuCommunity Newbie
asked in INTEGRATIONS
Prevent private conversations from importing into SFDC?

In Gong’s Salesforce integration settings, you can filter the Gong calls that are exported to Salesforce. However, the “Is Private?” flag is NOT available in the list of filters.FEATURE REQUEST: Please allow private calls to be filtered out of calls exported to Salesforce.QUESTION: Any workarounds? I’ve implemented a Salesforce validation rule that prevents Gong Conversation records from being created in Salesforce if the Is Private flag is set to true. That generally works, but it may cause problems if Gong sends a batch of records over to Salesforce and one (or more) call records are private (the other non-offending records would also fail due to rollback of the entire batch).

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Molly Kipnis
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Brett ShortsNew Participant
asked in INTEGRATIONS
Getting Gong activity in both Salesforce and Hubspot

We have Gong integrated with Salesforce (our CRM). We use Hubspot for automated marketing and is also integrated with Salesforce. I’d like to get Gong activity in Hubspot as well to help with ABM, but when Gong only supports integration with one CRM. Any ideas on how to get those Gong activities into Hubspot?

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Molly Kipnis
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Neil CosgroveCommunity Newbie
asked in INTEGRATIONS
Using the Retrieve AI content data for calls (/v2/calls/ai-content) End point

I am, trying to get the call summary from the  /v2/calls/ai-content)End point.  Note that queries using other endpoints work fine, but this one no matter what throws a 500 server error.  Have been banging my head on this for a while would appreciate any helpURL/v2/calls/ai-contentBody{ "filter": { "fromDateTime": "2022-11-14T20:50:27.294Z", "toDateTime": "2023-11-14T20:50:27.295Z", "callIds": [ "555785916001072125" ], ,  "contentSelector": {    "brief": true,    "outline": true,    "highlights": true,    "callOutcome": true  } },}MethodPOST

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Nadav VakninCommunity Newbie
asked in INTEGRATIONS
Extracting data through Fivetran connector - missing crm and conversations tables

I’m extracting Gong data to our warehouse using Fivetran. For some reason I do not see the Conversations tables and the CRM tables (entity value, deal, account etc) showing data from our SFDC. I’m seeing other tables such as trackers, calls, worksapce, scorecard.Are these tables created by default? Does it require some additional configuration? Fivetran ERD for Gong appears here 

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Kristen PaitCommunity Newbie
asked in INTEGRATIONS
Task Type or Subtype in Salesforce

Hi all- Has anyone ever brought gong calls into Salesforce as an activity type subtype.  I want to pull activity reports without using the report type of conversations. I heard that calls from GONG contain a subject starting with “ Zoom: ”, but subjects can be changed in Salesforce. The goal would be to determine which are phone calls and which are gong pre-scheduled calls.   Thanks, Kristen

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