Skip to main content

Hi there - I have 2 accounts (and each with their own opportunity), and am seeing an email communication with a contact at one account is showing up on the activity timeline for both accounts. I’ve checked salesforce to confirm that the contact is only related to a single account. Is there a way to manually unassociate this contact and activity from the incorrect account in Gong?

 

thanks!

Hi @Ilana Mullin, thanks for your question (and welcome to the Visioneer Community!) 

 

I’m going to share this with our internal team for some guidance and will get back to you ASAP. 

 

Thanks for your patience!  


Hi again @Ilana Mullin, just confirmed with the team that this question is best suited for our Support team.

 

Please submit a ticket at https://help.gong.io/hc/en-us/requests/new so that Support can help you troubleshoot! Thank you, and let me know if there’s anything else we can do for you 🙂


Reply