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Hi, I'm attempting to retrieve Gong call transcripts by sending a GET request to the following endpoint: https://api.gong.io/v2/calls/transcript. However, I consistently encounter a 404 error or 'not found' response. I've been able to successfully retrieve Gong calls using this endpoint: https://api.gong.io/v2/calls. Could you please provide documentation or suggest a specific endpoint for accessing call transcripts?"

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Hi @Insight7, 

The easiest way to accomplish downloading transcripts in bulk would require using our Gong API with the v2/calls/transcript endpoint - you can fetch lists of transcripts by specific date range and callID.

Here are links to our Help Center articles with more information:

What the Gong API provides

Receive access to the API

View API documentation on call data

If you are continuing to run into ‘404’ errors, I recommend creating a support ticket via this link (https://app.gong.io/contact-us) and provide the RequestID so our team can investigate this error further 🔍👀

Hi @Insight7! We’re looking into this for you. If you haven’t already, I’d suggest you create a support ticket and provide the Request ID so we can investigate further! CC @Lauren Olsen 

Thanks lauren. super grateful for your response.
I’m getting the speaker Id from the transcript response, is it possible to fet the email address instead.

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